What is care: Definition and 138 Discussions

Here's what happened today. I got an out-of-the-blue call for a show. To find out how it happened, travel back with me in time . . . Four and a half years ago I did a show at which the host was one of my friends. One of the guests was a woman I'll call Karrie. Two years later I ran into...

Here are the names of the recipes included on Use and Care cards for the Fall 2009 products. (Is it just me, or are there a lot that don't come with a recipe? I remember being able to tell customers that the only tools that didn't come with one, other than those that came with the use and...

I looked on CC, but couldn't find the use and care info for the new products yet. Can someone tell me what it says about washing the new digital thermometer? I'm assumming it's not dishwasher safe, since it doesn't say it in the catalog, but still wanted to check. (I don't have the new...

Ugh, I've been putting off calls for hours! Just can't get it in my head that its not a bad time for people! Why am I sabotaging myself! Would people get mad if I call at a bad hour or merely skip the call or say they are busy if I give them the out? I work 9-5 so I always feel like when I'm...

I've been working on making Customer Care calls to guests who've made purchases at shows as well as follow-ups to a booth we had. I feel like I must be doing something wrong!! I either get people who are VERY abrupt (I'm being nice here) or they say I've caught them at a bad time and could I...

I'm going to be doing a bunch of customer care calls but I don't want to focus on bookings or anything. As much as I NEED the bookings, I also need to be better at customer service. what's a great way to check up on their products and make sure they know i'm here for customer service, and not...

I am looking for CDs on the following topics: Recruting Booking Customer Care Host Coaching I know we have some on Supply Order but I can't tell which ones are newer or better and thought maybe someone would bulk them for me and I could get a better deal! :) Thanks.

Hi all, I got brave last night and decided to try a cheesecake. I have never made one before. I used the recipe from the Springform pan and followed the directions to a "T". It seemed to cook okay and looked fine, except, I took it out at 50 minutes instead of 55 because it looked like it...

I am still on hold with Customer Care! I believe it's 8pm where the call center is.... Does anyone know how late they take calls? Thanks!

I had a pretty good show yesterday, there were 15 people including the host, it's at $530 in sales so far, but NO BOOKINGS! I'm still trying to work on my full service check out but I did ask everyone about booking and everyone said they didn't have the time, most said it was because they were...

Hi, Does anyone have a customer care call script that they use? We are doing this as a team soon and I thought it'd be helpful to have something in front of me to say. Thanks!

Hello All. I'm very new to PC within my 1st 30 days. I was thinking of doing a fundraiser for luekemia. Part of it is selfish because I need bookings in a HUGE way but part of it is very personal for me. 5 years ago my Dad passed away from AML or Acute Myeloid Leukemia. What I'd like to...

Today must be my day for Customer Care issues. I have three things, and any advice is appreciated since I'll be tackling these tomorrow when HO is open. :) 1) I had a customer order the wire frame replacement for her egg slicer in April last year. It has already broken AGAIN. She's pretty...

Hey ladies, I have kind of a silly question about Customer Care calls. When doing them in the evening what's a good time to call. This is for calls where they don't say when's a good time to call. I tried doing some tonight right before 7 p.m. for about 25 minutes and got about half of the...

What do you do with all the use and care cards. I have been cleaning my office and I just have too many.

I have a customer that is looking for the use and care instructions for the old bread tube. Apparently she got one from her Aunt recently, but the instructions were no longer in the box. Does anyone have a copy of it and is willing to share? Thanks in advance!:)

Hi, all I'm terrible about making CC calls. It's a habit I'm working on fixing in the New Year. I had every intention of making calls for my November shows. I had one cooking and one cattie. Would sometime this weekend be too late to make those calls? I don't want to seem like I forgot, though I...

I have a customer who recently asked me two questions I couldn't answer. 1) Everything she cooks on her round stone still smells like the fish she cooked on it awhile ago. Can it be fixed? 2) Foods don't come out of her loaf pan and muffin pan easily. She said she has used them several times...

i am patting myself on the back. i DID NOT want to make those CC Calls for the booth i just did over the weekend. i hate calling ppl i think are uninterested. But i did it anyway:D. i got to thinking how a "friend" of mine is another DS consultant and how she treats me, never calling, never...

Just curious how long before you all make your cc calls? When I give a call everyone tells me that it's still in the box. NO one is ever interested in having or booking any type of show from my calls. Any suggestions would be great!

Hi, Does anyone have the Bread Tube Use & Care card typed or scanned that they could post? Thanks! Ardi

Fans of nationalized health care - pay attention to this. The Hawaii experiment is a microcosm of what will happen to health care if it is turned over to the government. Be careful what you wish for! Link: Hawaii drops universal child health care

hi can you all tellme you booking scripts that you use for customer care and for booking. I am at a loss for words and a loss for bookings. I need some boks for september. I was going to do customer care calls tonight but need a script that sounds (normal) I know PC has one but if I get off...

Health care has become an issue in the election in the states in the south ... As fellow North Americans ... can you please post your thoughts on what you think of your health care system? Tell us your stories on both sides of the issue. Those from the U.S. ...please don't crash this...

I noticed that the new products still don't have their use & care posted on CC (or the Main PC website either). Does it normally take this long to have that available on the website? I don't remember it taking that long back in the spring to get the Use&Care online. I only ask, since I...

Where can I get the Use & Care for this? I see everyone say they're on CC but I've never been able to find them. :confused:

I have been searching for the past half hour for a thread on calling customers you should have called a long time ago and I can't find it. I have 2 years' worth of customer care I'd like to follow up on.I don't have phone numbers for a lot of my really old contacts (some receipts got lost in our...

I really do. I am horrible on the phone. For the past hour I have been making ccc. I have not done a single one until today really. This is the most awkward thing for me to do. I can't get the words out right and have no clue how to naturally get to the part where I ask about bookings etc...

Sometimes the bulb goes on! I heard on a workshop cd a while back that when someone places an order on our websites, it's a good idea to send them a current catalog. I've been doing this and changed it up about 3 weeks ago to sending the mini catalog instead (saves on postage). Today...

Does anyone have a Care and Use Guide for the Cherry/Olive Pitter? I would even take a scanned copy. I have a customer who requested it and HO doesn't have them available for discontinued products. You can e-mail a scan of it to my address below. Thanks for checking!! [email protected]