Booking During Customer Care Calls

[chefHLM]

I had a pretty good show yesterday, there were 15 people including the host, it's at $530 in sales so far, but NO BOOKINGS! I'm still trying to work on my full service check out but I did ask everyone about booking and everyone said they didn't have the time, most said it was because they were working 2 jobs, etc. I only had one flat out no. So my question is what should I be saying to them when I call them tomorrow during my CC calls? I'm horrible on the phone, I would rather be in front of 100 people staring at me than not being able to see that one face on the other line. I HATE the phone! LOL
Any help would be appreciated! TIA!!!

 

[jbdowd0798]

I don't do customer care calls the next day even though many will tell you to do them. Did you mention catalog shows?? Worst they say is NO!

I've had show that are big $ but no bookings and small shows with 3-4 bookings.

 

[chefHLM]

I mentioned catalog shows to the few that were more friendly when I asked them about hosting a show, I just thought maybe I could do a little more convincing during CC and maybe get at least one booking out of it. I only have one more show on my calendar and it's in May. I really need the bookings right now.

 

[raebates]

I'm no help, Holly. When I do my CCCs a few weeks after the show I don't specifically mention bookings. I simply tell them I'm calling to makes sure they LOVE their PC products.

 

[pampchefsarah]

I don't do MACs, and, I hate to admit, I don't do CC calls, either. I will definitely start doing CCs, starting this month.

Ok, that said, why not do the tried and true "does that mean not now or not ever?"

Hi, xxx, this is Holly, your Pampered Chef Consultant. I was so happy to meet you at xxxx's show yesterday. Did you have fun? What was your favorite part of the show? When we went through the check out you said you wouldn't be able to host a show, and I'm just wondering it that means not now, or not ever? Because, in order for xxxx to receive the host benefit along with you, it can be anytime within the next six months . . . "

I actually did this at a show last month, and not only ended up with the booking, but my (May) host is so excited, she's already sent the e-vite and a reminder!

 

[chefHLM]

Thanks! I never thought to ask them not now, or not ever.
I have never really done CC calls just because I HATE the phone. I'm thinking maybe I need to do more with my business right now. I really want to make this work!