Effective Timing for Customer Care Calls: Tips for Busy Moms

[KrisGio]

Hey ladies,

I have kind of a silly question about Customer Care calls. When doing them in the evening what's a good time to call. This is for calls where they don't say when's a good time to call. I tried doing some tonight right before 7 p.m. for about 25 minutes and got about half of the people I wanted to (left messages with the rest that I would call again). What time is too late to call. I worry about because I have two small kids and don't care to get calls past 8 p.m.

Just looking for some feedback. Thanks ladies. :chef:

 

[mamadugan]

i do them on sunday nights 7-9...works GREAT!!

 

[pcchefjane]

I don't call people after 8:30 myself unless someone tells me specifically it's okay to do so. I usually leave the message that I accept calls till 10 p.m. so if they are inclined to call back, they can do so after the kids are in bed, etc.

 

[Jules711]

I don't call past 8pm unless they've told me it's okay. It's too late to call me at that point, unless I know the call is coming. I try to ask b/c I know some would prefer after 9pm since kids are all in bed and they have time.

 

[KrisGio]

Thanks for the feedback. I was planning on doing them the night after my show between 7 - 8 p.m. so I am glad to see I am par for the course. Have a nice weekend.

Oh and I qualified this weekend with an outside order so now I am officially a consultant. YEAH!!!!!

 

[Jules711]

I've typically done calls at night, but for those that do them doing them during the DAY, when do you start? Or when works the best? I would prefer to do that when I have time, but I'm thinking about it at 8am and think that's too early .

 

[babywings76]

In the morning, I don't call before 9, because if they are home during the day, that might mean that they get up a little later.

 

[Jules711]

9am seemed like a good idea to me too, especially since it may be a work number. Let them get settled first. I called one at 8am this morning, but it was someone expecting my call and early worked better for her. Thanks for the confirmation!

 

[pkd09]

Since I work a FT job my calls are always 7-9 p.m.

 

[Chefstover2]

I'm a 7:30-9PM kinda gal Sunday-Tuesday and Thursdays. In the area I live, Wednesdays are notoriously bad for catching people at home, since it's a church night. I use my Wednesday to catch up on host packets, etc.

 

[cherylsam]

Since I am in bed sleeping by 9PM I never know when is a good time to call so here's what I started doing...When guests place their orders I tell them that I'll be contacting them in 2 weeks to make sure that everything is out of the box, etc. and I ask them what's the best time to reach them. Then I write the time and date on their receipt and circle it. I have found I now get a lot better response because they know I'm going to be calling and they think it's just to check up on their products.