I've been working on making Customer Care calls to guests who've made purchases at shows as well as follow-ups to a booth we had. I feel like I must be doing something wrong!! I either get people who are VERY abrupt (I'm being nice here) or they say I've caught them at a bad time and could I just email them. Well, we all know as nice as email is, it just doesn't get the same results (then again, at this point, it would get exactly the same result...nothing!). Here's what I'm saying "Blah blah blah...from the PC. I was just calling to thank you for your order from _______'s show and I wanted to be sure your products are out of the box and that you didn't have any questions. (They say blah blah blah). I'd love to tell you about some excited things going on at TPC- do you have a minute? .....then it unravels! I thought maybe it was because I'm calling in the evening and people are getting ready for dinner but I've tried at 6:30-8pm with the same results. I cannot make calls during the day because I also have a f/t job. I'm not writing this (very long) post to complain but because I'd love to hear what you say during your calls. Thank you in advance for any help you can provide!