What is care: Definition and 138 Discussions

For those that keep track of your contacts in a paper system (versus just keeping everything in PP3), how do you handle filing those contacts that you have done a customer care call and they are not interested in the opportunity, booking, etc.? I have been filing their DPDS in a binder titled...

Does anyone have a Customer Care Log Sheet other than the one that comes on the forms CD. It's rather small for me. I don't write that small and would like room for extra notes. I looked through the files and didn't come across anything. Thanks.

We had a lot of fun guessing where this year's trip might be, so I thought it might be fun to guess what the new fall products might be. Or, what would you like to see? I'll start... I saw a garlic press at Williams Sonoma that presses and slices. That was pretty cool. I would really...

This is a tally sheet for customer care calls that my team used to make calls. I like it because you can make notes when you call and its easy to follow up with! Our team called in on one call for tips and then we had our lists and then used the scorecard sheet to record our responses!

If you need a way to sell a trifle bowl, the best way is with recipes. How about 116 of them from fruit to chocolate to salad recipes? These are customized for you and covered in a heavy card stock and bound with a special clip. (Not like a Random House book but securely enough. They are put...

I have a customer who is looking for the use and care guide for the blue Ice Shaver that is discontinued. She bought one from a thrift store and is not sure how it is put together or works. I'm not sure myself. If anyone has the use and care, please send!! Thank you! Mary Margaret

Warning - long vent! My director is not consistent with sending out her newsletter, but usually does get one out via email each month. Last month she mentioned our rep. from HO was coming to visit and was going to have an extra training for those interested in promoting to director. I was...

I was listening to a cd that talked about a custmer care form. The person used this instead of door prize slips. Does any have such a form? thanks in advance

why do I even care (I haven't figured that out yet). My friend is starting Tastefully Simple May 1st. This is a good friend that is not interested in hosting a show for me and hasn't attended the ones she has been invited to because of scheduling conflicts. Our other friend (who hates PC b/c...

My director gave me a list of leads to follow up on from a Bridal Book she subscribes to. Some of the leads are up to a year old. So far I've come across one who is no longer engaged, and another who left her husband after 3 months and is getting divorced. What do you say after something like...

Interesting conversation I had this morning from my brand new cel phone: Me: Hi, I'm returning a call from this number. Her: Well, I didn't call you, and I'm the only one here. Me: Oh, it must have been a wrong number. Her: Unless you have a business. Me: Only Pampered Chef. Her: So you...

I'm wondering how some of you handle the Lifetime Warranties for people who can not find their receipts for items ordered from a different consultant. I have had a couple of people who can not find their receipts, can not remember when they ordered it nor can they remember who the host or the...

I have just got through the Customer Care section of the online training, and it gives the catchy "C.H.E.F" word to teach us how to remember what to talk about when we call. C Connect & Break the Ice H Have an attitude of hlepfulness E Expand the possibilities F Finish &...

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I've tried and tried to be good about calling but whenever I do people act as if I'm bothering them. I need a good story about why they need to be done. Has anyone received a large order from a CCC or a plethora of bookings. Give me something. I'm grasping at straws!

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I have a confession to make....I have NEVER made a Customer Care Call :eek: nor have I done the 3-2-1 :eek: I have always gotten my bookings at my shows and I've had a few recruits. Until now that has been enough for me. Well, now that I'm kicking-it-up I need to start the CCC and get...

this was cool! i sat down tonight to do customer care calls for my Jan. 12th show, and i got a potential booking from my next door neighbor! i am so excited!

Just curious...how does everyone organize their Customer Care? Do you use a binder? Is there a way to print a specific report (including what customers ordered) on P3? What do YOU do? Since I'm new, I'm looking for ideas I can use to best care for my customers. Thanks! mrsb:o

What are you favorite lotions - I live in Texas. When it gets cold her we suffer more with dry skin I htink because we don't have humidifiers and much as they do up north. Of course one days it is in the 20's the next day it is int he 80's doesn't help. What do you guys do for dry skm

I have used the Julie Weitz type guest care card and the PC door prize slip. I like the 1 - 10 scale on the guest care card. What is your opinion on the two? Do you think you get any better response using one kind more than the other? Which one do you find people actually fill out more?

I was just wondering when is everyone going to stop customer care calls before Christmas and when will you resume? My calendar is pretty pathetic looking for next year and I was talking to my sister saying I need to get on the phone. She made the comment that it's getting a bit too close...

WOO HOO! Customer Care Calls DO REALLY WORK! Just made a few random calls, and booked a last-minute show this week! I have a good customer who is dying to get the trifle bown at 60% Off! Big answer to prayers... C'mon ladies and gents, work that business! Make those calls! :chef:

Anyone have a copy they can email me?

Does anyone have a chart of products and how to wash them? I was considering making one for my quick reference, but thought I would check here to see if someone already has.

Help, I am so nervous about making these customer care calls. I think I am freaking myself out way too much. I know I need to do this to make my business work, but I just feel like I am bugging people. How do I get over this?

When do these get tacked on? The month AFTER your show?

Chicken in Deep Covered BakerHas anyone cooked the chicken breast for the jerk chicken nachos in this at your shows? I have a show tonight, I had the host get boneless chicken breast and asked her not to cook it and advised her I would do that when I get there. I want to cook it in the DCB so...

I have a customer who is having a hard time using the Slice and Grate, and no longer has the use and care card. Anybody have one they can post for me?