• Join Chef Success Today! Get support for your Pampered Chef business today! Increase your sales right now! Download 1000s of files and images, view thousands of Pampered Chef support threads! Totally Free!

First Time Doing Customer Care Calls!!!

In summary, customer care calls are phone conversations between a customer service representative and a customer to address any questions, concerns, or issues regarding a product or service. To prepare for a call, it is important to have a good understanding of the product, familiarize yourself with common questions, and maintain a professional attitude. When dealing with difficult or angry customers, it's important to remain calm, empathize with their concerns, and find a solution. If you don't know the answer to a question, it's best to be honest and transparent. To improve customer care call skills, actively listen, practice empathy, seek feedback, and reflect on each call for areas of improvement.
ameliasurf
ameliasurf
200
this was cool!
i sat down tonight to do customer care calls for my Jan. 12th show, and i got a potential booking from my next door neighbor! i am so excited!
 
Congratulations! Even those that didn't book will remember the personal touch you added. They'll turn to your as THEIR consultant.

Great job and keep it up!
 
i never thought to ask her before, but she was thrilled to hear about my business and is interested in hosting a party. i can't wait to see where this takes me and hopefully gain some new customers and friends! it's always great when opportunities come from unexpected places.
 

1. What are customer care calls?

Customer care calls are phone conversations between a customer service representative and a customer. They are used to address any questions, concerns, or issues that a customer may have regarding a product or service.

2. How do I prepare for my first customer care call?

To prepare for your first customer care call, make sure you have a good understanding of the product or service you are providing support for. Familiarize yourself with common questions and issues, and have any necessary resources or tools ready. It's also important to maintain a positive and professional attitude.

3. How should I handle difficult or angry customers during a call?

When dealing with difficult or angry customers, it's important to remain calm, empathize with their concerns, and actively listen to their concerns. Avoid getting defensive or arguing with the customer. Instead, try to find a solution to their problem and follow up with them after the call to ensure their satisfaction.

4. What should I do if I don't know the answer to a customer's question?

If you don't know the answer to a customer's question, it's important to be honest and transparent. Let the customer know that you are unsure, but that you will find the answer for them. Don't make up an answer or give incorrect information, as this can cause further frustration for the customer.

5. How can I improve my customer care call skills?

To improve your customer care call skills, it's important to actively listen to the customer, practice empathy, and maintain a positive attitude. You can also seek feedback from your supervisor or colleagues, and take any training or resources provided by your company. Additionally, reflecting on each call and identifying areas for improvement can also help you enhance your skills.

Similar Pampered Chef Threads

Improve Customer Care with Personalized Email Communication
  • Bren706
    • Business, Marketing and Customer Service
Replies
2
Views
3K
Admin Greg
How Many Customer Care Call Voicemails to Leave?
  • Bren706
    • Business, Marketing and Customer Service
Replies
2
Views
1K
Admin Greg
Do I Need to Make Customer Care Calls to My New Recruit's Friends and Family?
  • naekelsey
    • Business, Marketing and Customer Service
Replies
4
Views
1K
naekelsey
Overcoming Anxiety of Making Customer Care Calls
  • dkitten13
    • Business, Marketing and Customer Service
Replies
11
Views
2K
mrshamel3808
Customer Care Calls and Christmas
  • sfdavis918
    • Business, Marketing and Customer Service
Replies
6
Views
1K
beepampered
Customer Complaint: Too Many Emails From Pampered Chef
  • Mary
    • Business, Marketing and Customer Service
Replies
4
Views
4K
AnaCash
Overcoming Nervousness in Customer Care Calls | Helpful Tips & Strategies
  • SandiLeigh
    • Business, Marketing and Customer Service
Replies
10
Views
1K
lockhartkitchen
Effective Strategies for Late Customer Care Calls - Best Scripts & Tips
  • PamperedK
    • Business, Marketing and Customer Service
Replies
2
Views
1K
PamperedK
Frustrated With Customer Care Calls
  • Cr8vKitchen
    • Business, Marketing and Customer Service
Replies
17
Views
2K
kcmckay
How Do You Organize Your Customer Care?
  • mrsbmomof3
    • Business, Marketing and Customer Service
Replies
2
Views
1K
Admin Greg
Back
Top