Customer Complaint: Too Many Emails From Pampered Chef

[Mary]

I have been getting complaints from several of my customers because they are getting too many automatic emails from PC. So, I quit sending the monthly e-newsletter. But they still get at least 2 automatic emails from PC each week! I agree that's too much! They don't want to unsubscribe, just receive less. I called and asked customer service but there's nothing they will do. I could list all my customers as private, but then I cant send them anything through the website. What do you suggest?

 

[chefjeanine]

Keep complaining (on their behalf) to home office. This is why I send my own customer newsletter and don't sign up my customers for any of the stuff from home office. I'm hoping that keeps them from getting emails. This has been a concern for me (and other consultants I know) from the first time they started requiring an email address with each order.

 

[ShellBeach]

Agree, keep complaining on their behalf. PC always seems to lag behind in IT. It's been common for YEARS now for customers to be able to choose monthly, weekly, quarterly emails on larger retail websites.

 

[esavvymom]

I agree. For awhile, it was alot (even I was not liking how many I was getting). Then it seemed to slow down, until the last 2 weeks with Black Friday, holiday emails, etc. Maybe it will slow back down. Seems they go in spurts depending on the time of year.