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Pampered Chef: Customer complaint: Too Many Emails from Pampered Chef

  1. Mary

    Mary

    1
    0
    I have been getting complaints from several of my customers because they are getting too many automatic emails from PC. So, I quit sending the monthly e-newsletter. But they still get at least 2 automatic emails from PC each week! I agree that's too much! They don't want to unsubscribe, just receive less. I called and asked customer service but there's nothing they will do. I could list all my customers as private, but then I cant send them anything through the website. What do you suggest?
     
    Nov 21, 2017
    #1
  2. chefjeanine

    chefjeanine Senior Member Gold Member

    2,958
    98
    Keep complaining (on their behalf) to home office. This is why I send my own customer newsletter and don't sign up my customers for any of the stuff from home office. I'm hoping that keeps them from getting emails. This has been a concern for me (and other consultants I know) from the first time they started requiring an email address with each order.
     
    Nov 26, 2017
    #2
  3. ShellBeach

    ShellBeach Veteran Member

    1,264
    24
    Agree, keep complaining on their behalf. PC always seems to lag behind in IT. It's been common for YEARS now for customers to be able to choose monthly, weekly, quarterly emails on larger retail websites.
     
    Nov 27, 2017
    #3
  4. esavvymom

    esavvymom Legend Member Staff Member

    7,885
    137
    I agree. For awhile, it was alot (even I was not liking how many I was getting). Then it seemed to slow down, until the last 2 weeks with Black Friday, holiday emails, etc. Maybe it will slow back down. Seems they go in spurts depending on the time of year.
     
    Dec 1, 2017
    #4
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