How Many Customer Care Call Voicemails to Leave?

[Bren706]

For customer care calls to those that are not necessarily booking leads (they did not express interest at the show, and checked no on DPDS), how many times do you call and leave a voicemail? Do you call more than twice?

 

[pchockeymom]

Before 30 days is up, when new products come out, and 11 months after show (warranty may run out).

The first one I'll leave one voicemail, explaining that if they have any issues to please contact me by x date in order to take care of any issues. I may call again in a week, if it was a large order or they got a high end product to ensure quality. After that, call when new products are coming out- want a mini? Then before the one year tto remind them of any warranty issues that would need to be resolved on any products with a 1 year warranty.

 

[Admin Greg]

It ultimately depends on the specific situation and the company's policies. Some companies may have a set number of times to call and leave a voicemail, while others may continue to call until they receive a response or until a certain amount of time has passed. It is important to respect the customer's preferences and not to excessively contact them if they have not expressed interest in booking.