bsaxman
Silver Member
- 551
I have just got through the Customer Care section of the online training, and it gives the catchy "C.H.E.F" word to teach us how to remember what to talk about when we call.
C Connect & Break the Ice
H Have an attitude of hlepfulness
E Expand the possibilities
F Finish & Arrange Follow up
The script they post on the online training is mostly for calls right before or right after a show closes. Does anyone have a script for RANDOM calls... I mean, some of these people I haven't talked to in months, so they may not even remember what happened at the show they went to, so I would sound silly saying "Hello ____! This is Brandi from the pampered chef! I enjoyed meeting you at _____'s show! Did you have a good time?"
Any opinions would be appreciated! Thanks!
C Connect & Break the Ice
H Have an attitude of hlepfulness
E Expand the possibilities
F Finish & Arrange Follow up
The script they post on the online training is mostly for calls right before or right after a show closes. Does anyone have a script for RANDOM calls... I mean, some of these people I haven't talked to in months, so they may not even remember what happened at the show they went to, so I would sound silly saying "Hello ____! This is Brandi from the pampered chef! I enjoyed meeting you at _____'s show! Did you have a good time?"
Any opinions would be appreciated! Thanks!