I'm wondering how some of you handle the Lifetime Warranties for people who can not find their receipts for items ordered from a different consultant. I have had a couple of people who can not find their receipts, can not remember when they ordered it nor can they remember who the host or the consultant was. I guess in the past I tried to call it in to HO for them, but it seemed like I couldn't answer any of the questions about where they might find the receipt for them. So, knowing that in the past the receipts used to refer the customer to calling HO directly, I have decided to just do that from now on, in a nice way, of course. Otherwise, I think I might be caught in the land of phone tag between HO and the customer. I think I still fight a tinge of guilt from not providing this service for them. So, what do you guys (and gals, of course ) think? What do you routinely do for these situations. I must say, that I almost want to laugh when I ask if they still have the receipt and they almost always have a blank stare on their face...uh...receipt?