Booking Scripts for Customer Care: Overcoming Shyness

[mamadugan]

hi
can you all tellme you booking scripts that you use for customer care and for booking. I am at a loss for words and a loss for bookings. I need some boks for september. I was going to do customer care calls tonight but need a script that sounds (normal) I know PC has one but if I get off of the topic I get nervouse......I just need more courage how do you get that? Anyone else shy?:grumpy:

 

[mrssyvo]

here are some that I use- I hope they help-

 

[tlag1986]

Thank you Sue these are Great!!!!!!! I did not have any of these.

 

[mamadugan]

WOW!! Those are some great ideas!! Thanks

Also, how do you get the courage to do them?

 

[mrssyvo]

well, sometimes a glass of wine helps (LOL) honestly, some times when I am feeling like I am afraid how people will respond to me, I will have a glass of wine before I get on the phone, and it helped. Now, I let guests at the show know, when we are checking out that I will be calling them from time to time, to see how things are going, and to update them on specials, as well as my "out-of-the-box call" and we build a relationship, so there is not that "cold-call" feeling. It is all abou tbuilding that relationship. Now, I know that sometimes people will be having a bad day, and you are an easy target, but just shake it off, and go on to the next one, you can not be responsible for how THEY behave, only what you do.

 

[esavvymom]

So does anyone have any results from doing one of these 'phone blitzes'?
I was "singled out" at tonight's cluster meeting- (this was a good thing - not a bad)- they were trying to help me get bookings. I have had one show, and no bookings. I'm going to try this 24 shows/24 hrs concept and see what I can shake out of the bushes! I don't know enough people to make 24 phone calls, but we'll see what I can do. Was just wondering if anyone had any results from their attempts.

 

[pamperedjenjen]

The "phone courage" MP3 in the online training section of the consultants corner did wonders for me. Check it out.

 

[mrssyvo]

YES!!! I did a 24 bookings in 24 hours once with my team, (at the time it was only 1) LOL- and then we checked back in for results, and they were amazing. There are several threads here, so do a search, I do not want to type it all out again, every time I mention 24 in 24, it starts another thread, so to avoid that, just do a search, and you will find everything you need.

The thing to remember is, you have to work it- it does not help to gather this info and ask for ideas if you do not apply them. Everything we discuss on these boards are just rehashing what we discussed last year, and the year before, and the year before- every time there are new members, they ask questions, which are the same questions we answered last year, and the year before. It is all here, you just need to apply them. I do not mean to sound harsh, but really, there is nothing new under the sun (Ecclesiastes (sp?)

 

[Yakmama]

YES!!! I did a 24 bookings in 24 hours once with my team, (at the time it was only 1) LOL- and then we checked back in for results, and they were amazing. There are several threads here, so do a search, I do not want to type it all out again, every time I mention 24 in 24, it starts another thread, so to avoid that, just do a search, and you will find everything you need.

The thing to remember is, you have to work it- it does not help to gather this info and ask for ideas if you do not apply them. Everything we discuss on these boards are just rehashing what we discussed last year, and the year before, and the year before- every time there are new members, they ask questions, which are the same questions we answered last year, and the year before. It is all here, you just need to apply them. I do not mean to sound harsh, but really, there is nothing new under the sun (Ecclesiastes (sp?)

But I personally think it's a good thing that it gets "rehashed" and "rehashed." Repetition is a GOOD thing when you are trying to learn- plus it reminds every one of what has been going on. Plus if no one was asking the same questions over and over again- then the board would be dead- and that would be no fun!

 

[mrssyvo]

All I was saying was that all the information is here, and I did not want to type it all again.

 

[jrodeo]

Sue, when you make director (congratulations by the way) and have access to Director Success, are you going to leave us here? I have really enjoyed your willingness to share everything that you've done to make your business a successful one and I'd hate to see you go!

 

[tlag1986]

Sue, when you make director (congratulations by the way) and have access to Director Success, are you going to leave us here? I have really enjoyed your willingness to share everything that you've done to make your business a successful one and I'd hate to see you go!

Ditto.......

 

[mamadugan]

thanks I guess i can do some more research under the "files" section for the 24 hr bookings.....also thanks for the mp3 player idea. i always like to listen to those when I work out. Well.....I guess I just gotta do it ladies!!! Wish me luck......I hope there arent to many grouch people out there

 

[mrssyvo]

I will be joining Director Success, because I need to learn how to be a director, but I will remain on Chef Success as well, and contribute my 2cents if I think it will be helpful.