What is calls: Definition and 198 Discussions

I am going to be making reminder calls for my Thursday night's hostess (55 invitations sent out) and am looking for a phone script if anyone has... Like, Hi, this is Carolyn from TPC, I am the consultant doing the demo at Beth's cooking show on Thursday..I am just calling to...." anyone??

When I first decided to be a PC consultant, one of my friends on the base said she would do my first cooking show. So it would be low- stress plus I know she has a handful of friends that would come and order (5-6) so it would be a good starting show as well, i figured. Well now I called her...

I didn't have phone jitters tonight (last night actually), but had to run an errand at around 7 p.m. and it was cutting in to my phone time. I didn't want to get back and still have calls to make. So I have my hands free set (which I always use anyway) and printed out from my Action list on...

For the most part, I really don't mind. I enjoy re-connecting with the customers and most of them seem like they really don't mind hearing from me. But then there are those... One woman I called this evening-her husband answered. When I told him who I was, he told me he was on the other...

Hi, I'm going to Conference later this week and know I'm going to learn a lot. The question I have is, should I make Customer Care calls before I leave? My bookings aren't very good for July and August and I should make calls before I leave, but what if I learn a new technique or approach...

Hi to those of you who do well with CC calling for booking- I know I have read and pulled about two general scripts and printed them out for CC Calls from this site but I was just wanting input and help on what you say that comes naturally to your verbage (not reading a script) when you are...

What is your best tip for overcoming phone fear - I really need to get on the phone, make some customer care calls and get some shows booked, but I so so hate the phone. So any suggestions to make it seem less painful, less intimidating, whatever would be greatly appreciated!!!!

I read something about out of the box calls and I was wondering about specifics. How long after a customer receives their order do you call? What exactly do you cover in the call?

So I had a show back in April. The host won a free cooking show, well after she rescheduled once she finally had her show. So at the end of the show her sales are at $143. I call her the next week, and so on, she never returned my phone calls!!!!! So on Friday I called the past host (who works...

How do you track calls you've made for customer care. Is there a log? or has anyone made their own log for that? Is there something in PP for that????:confused:

I have a neighbor/friend who sells jewelry - we agreed to trade shows a few months ago. I've called about 4 times since then to try to actually get the shows scheduled, but she is never there. Tonight I called and her husband said she was in the tub - but no return call. She did call here...

What are the 3 calls when coaching a host and what do you go over on those 3 calls?

When is the best time to make phone calls? I usually do them at night from 7p-8p, but I usually resent it. I want to be with my family or watch my favorite programs. Does anyone have any success making phone calls in the morning or afternoon?

Hi, Last year was my first year selling PC and I hardly did customer care calls. I didn't think it was necessary. Boy, was I wrong! For 2006, this is now a goal of mine and certain days I do better than others. Does anyone have a suggestion for how to call people from a many months ago...

So, my director challenged us to the 5 calls for 21 Days challenge at our last cluster meeting and I love it! I am only at day 6 and already have gotten 1 definate booking and a possible booking as well as some new customers! As I am in my SS1 and don't have too many bookings in the future...

Does anyone have a timeline sheet for your 3 host coaching calls before a show? Like when to mail the host packet, when to call etc?

I know it is important to stay in touch with a host before a show, but how about after the show, before the closing of the show? I understand the concept of the morning after calls and I think it's a wonderful idea, but should a consultant continue to call, asking about outside orders up until...

Does anyone have a timeline that works for them in terms of host coaching? I am looking for a timeline of when to make initial contact with a prospective host, the time the nail down a date, get a recipe selection, a head count of their guests, etc. up until the show date. How many weeks/days...