What is customer: Definition and 200 Discussions

8 Quart Stainless Mixing Bowl for a customer. Anyone have an extra on hand in your PC cupboard? Let me know. Thanks! Schel

I received this email after sending out my newsletter: I bought a pampered chef stoneware large bar pan which I use mainly for roasting veggies and potatoes. I use a small amount of olive oil on the veggies and find that the oil seems to somehow go through the pan at the corners and drip in my...

I just got this e-mail yesterday. Hi Amanda - I have a couple questions about Pampered Chef that you may be able to answer for me, hopefully. ;) 1 - Several years ago, I bought the Family Skillet as part of my cooking set. I actually don't think PC even sells my set anymore, but...

Hi all! I had a host last night who has been hosting for years ask me about an old cookbook that her dog chewed up. It looked like it could have been a SB. She doesn't know the name, but there were two recipes that she remembers: A chicken curry one, and a caramel something. Lol, wish I had...

Hello. While doing my CCC for a November show I spoke with one customer that order the ice cream dipper and a pineapple wedger. She said that she hadn't used the wedger yet, but she'd used the ice cream dipper and it didn't work the way she thought it would. I apologized and ask her what was...

Have been selling pc since last june (and moved from one state to another) I have two questions. Does anyone send out anything by mail to contacts when the new catalog comes out? I would like to send mini catalogs but cannot afford it as I have 150 contacts out of state and 100 in the state I...

Hi Everyone, So I have a customer that is looking for a recipe. She thinks its a chocolate cake done in the Rice cooker. I have mentioned that some people do the Dump Cake in the Rice Cooker other than the DCB, but she is sure it is not that one. She used to be a consultant and said it was...

I have someone who's interested in a PC party this month but I've cut back to catalog shows only as I'm getting closer to my Due date and starting to be restricted on activites. I'm seeing if she's interested in a catalog show. If not I do know another consultant that lives in her town...not...

Only saw this one video, not others. She must be a great customer! http://www.tvkim.com/watch/518/kims-picks-an-amazing-little-helper

So I really need to make out of the box calls. Should I wait till next week? I know I should at least not make calls over the weekend. These are just "how are your products?" calls.

Has anyone found the holiday online ordering Customer Connection Email link in the website section of Customer connection? I got the e-mail from HO today telling us to connect w/all our customers and to send this e-mail out. There is a pic of what I figure is the mailing on the right hand side...

Ok, granted I have only been with the company since January and am a little green...I have a client/hostess who did a catalog show for me in California in November, I am in New Mexico. She is having an issue with the executive cookware that she purchased as a half price item.She sent me photos...

I wanted to send a Thank you for an indy order... do they even exist? I was browsing but couldn't find any on Customer connection??? :confused: TIA

I looked for another thread about this, but didn't find. Anyone having problems with the host receiving their orders and not having the guest orders included. I have a host that just got her show delivered (one that was submitted on the 16th and she's just getting it now) with a packing slip...

this host a bout a month ago is comlaning about shipping cost and pc had called me becuse the check hadben returnd to them form the correct address and ot she is very upset and she told pc about what is going on. i had not gotten a replacement ordering for her for 2 food chooper parts and she...

I just got the following unhappy email from a customer: Ouch... I'm not sure how to reply to this one. But when I do a return to a store, I am of course required to bring the item back myself - I don't expect the store to come and pick it up for me! Any suggestions? Or do I just write...

I was curious how other Consultants handle returns. I know the company will pay to have the item shipped back to them if it is in the first 30 days. What I am asking about is when there is a damaged item (stoneware, bakeware, cookware) do you ship it back for them? I never have because it can...

Do you know what a great company we work for? Here's the scoop. Celebrate Home had a BIG sale on large round stones with rack for $9. They sold out. (I personally know 3 consultants with their co.) Instead of putting the items on BO like PC would have, they can't get any more in b/c...

I am looking for a really great customer letter to go in the bags when people receive their products. (To thank them for their purchase, give them my number to call in case of a problem or to book a show, etc.) Does anyone out there have one that they use?

I need some ideas for the customer appreciation booth I am doing this Sunday. There will be several other consultants there as well. I was thinking of a couple of specials but I really want them to want to come to this event.... What specials do you think would be good? Any kind of...

So, another post I was reading talked about giving customers file folders to keep their receipts in. I loved this idea - and I'm sorry, I don't remember which post was talking about it - and decided I'm going to give it a try. I plan to use file folders as my show folders for each guest...

I have had customers comment about plastic in the microwave. Since our micro cookers are plastic, do we have something official from TPC that states the plastic used meets current standards? Appreciate the help!

I am rather new (since Aug 2010) and I have a freind that has been in direct sales for 2 companies (not PC) for over 2 yrs. And she has been offering suggestions and advice and even helped me make contact with an organizer of a very nice up-comming vendor show. Now she is PUSHING me to have...

[SIZE="3"]I am rather new (since Aug 2010) and I have a freind that has been in direct sales for 2 companies (not PC) for over 2 yrs. And she has been offering usggeations and adivce and even helped me make contact with an organizer of a very nice up-comming vendor show. Now she is PUSHING...

Not sure where to put this, but I have a couple customers from out of my area that have asked me to send them catalogs. Besides a catalog and an order form, what else do you think I should include in my envelope to them? I was thinking of letting them know if they know others wanting to...

Can you do split chicken breast (with bone) in the microwave in the DCB? How long? Need to add water or broth? Thanks

I have a customer who called the solution center regarding a piece of Professional Cookware that is no longer nonstick. She wasn't satisfied with what the rep told her and was transferred to a supervisor. She left a detailed message but never got called back. This was about a month ago. Are...

Ok! So I have sat down and collected ALL of the people that I need to call! Its like 100! Bad- I know! Anyways- I am trying to figure out a way to organize my customer care calls and so on. I pull the drawing slips for potential hosts and recruits, but what do you do with the others? How do you...

I figured I would share my wonderful experience with customer service last night. I have a customer who is a great customer and new to me. She has hosted two shows in six months and also while I was gone on vacation called to order a few things that totaled $300. Anyways, she was...

I've never had this happen, but one of my brand new consultants is dealing with it right now. She has a show that's barely $300 and one of the customer's cards was rejected. When she called the customer, they said that they needed to cancel their order. It will drop the host benefits into the...