What is customer: Definition and 200 Discussions

I know there have been posts before complaining about the cs reps... but I want to vent just a little. This month I have had to VIP customers, and by VIP I mean very important pain. The first one wasn't even supposed to be my customer. I got a text at 630 one morning from a consultant asking...

WOW, I don't think customer service has been this rough in a long time. I have processed adjustments online and nothing has been done with them. I have had to call and follow up on the online adjustments... what's the point of doing them online in the first place... done venting!

I got this message from a friend on FB last night and could use some help answering it: Question for you regarding the PC cookie press -- I have the old style with the trigger and plastic discs -- don't know if you are familiar with it. Anyhow, never used it until today. My recipe called for...

I just received an e-mail as a reply to my newsletter in large bold letters from a past customer to be removed from the newsletter. When I checked her contact information in the PWS, the privacy option was already there :confused:. (I also have a "Remove from Newsletter" group in PP3 to keep...

Or are the ones given the only choice? I want to send an email about my Black Friday sale. Thanks!

A Yahoo Customer Service Chat Room! LOL Yahoo did some update & I suddenly could no longer do what I've always done with my e-mail signature. I signed into the CS chat screen & some moron basically told me he couldn't help & asked if I was done. I immediately asked for a supervisor to...

I would like to offer a customer appreciation card and am wondering who has done this. I have seen the "punch" style cards and like the concept, but how do you punch their card if you do not see them? Such as for a referral or online order? I would like to be able to thank them for such...

Hey Everyone! I have never had much business from the Wedding Registry, but right now I have a Registry that is alive and active! Over $400 in orders so far! The great thing is that when the registry was created, the couple had declined to give their info, so I had no idea who they were...

A guest for one of my consultants unintentionally burned a brown sugar/butter mixture in one of her Executive Saucepans. She was told by a different consultant that the Executive cookware could be used on "high" setting. We need to find a way to get that out of the saucepan without damaging...

Guest at a show has an old style EAD...broken low ring. I told her replacement parts are no longer available. She just emailed me about a discount if she orders the new one. If this was a long standing customer I would consider it but really?????.....how do you politely say "NO" to this type...

I was wondering if there is a way to run a report that gives you your contacts but also tells you what show they were from????

Hello, I just qualified for my 3 free months with a website. I've imported my contacts from P3 and my previous shows and would like to send a "Thank you for your order email" to guests from a specific show from my website. From the Personal Website Assistant page, I clicked on Work with Your...

I sent out an invitation for my Fall Kick off party through my newsletter list on Mail Chimp. Someone just RSVP'd that I don't remember off the top of my head who they are. I went in P3 and they don't show up in my contacts. It's possible though that she could be someone from a show that I...

My suggestions after seeing this was baking soda paste & scrub. She told me her mom got her some other brand stoneware for a small meatloaf and it can go in the dishwasher. She stored the 2 small pieces on top of her stone and found the black about 3 weeks later. It is powder-like when...

This site is always so helpful. I have a customer asking if our sprinkles have perservatives. Shes allergic to it. Does anyone know? :mad:

I saw a bridal event online last week, e-mailed them & asked if it was too late to get a booth. The woman e-mailed back on Tue morning that they were not doing booths, but I was welcome to leave wedding registry brochures on the registration table. So I ordered a bunch on Tue morning (when I...

I had a bride email me that she opened her new cool and serve tray and it was cracked:( Since it was over 30 days I emailed HO letting them know this was a wedding gift and asking that they pay the postage on the return (she lives too far away for me to go get it) and they said they would send...

My laptop crashed and has all my files from 3 years of my shows on it..Is there a way I can re-gain this information..I really need some of the customer contact information, that I no longer have paper trails of any longer. TiA

UGH. Have someone who ordered from me through a friend and gave CC info but not address - want to submit show tonight and she hasn't responded to emails or calls (been trying since Sunday) - I got her address off Whitepages.com but I'm hesitant to submit without at least speaking to her and...

Hi, I'm writing this post for one of my recruits. I've never been in this situation before, so I was hoping someone would have some advice. My recruit had a show recently and managed to get it up to $700, her biggest show yet. One of the orders she put on the show was an outside order from a...

I am seriously lacking in the bookings department but financially can not put a lot into paid advertising. Since the phone is considered the lifeline of this business - I have decided that over the next week I am going to contact every customer that I've had within the last 3 years of being in...

I have a customer that is complaining that she has two stones that have an odor. She said the food does not pick up the odor, but she takes it off the stone immediately since she realized it. Says she was in her kitchen trying to figure out where the odor was coming from. Apparently it took her...

I have been trying to send out an email in Customer connection to let my customers know about the free shipping on April 15th, but I cannot figure out how to select any other email than the newsletter or an email regarding a show. Any help?

http://open.salon.com/blog/cleverley/2011/04/03/i_was_in_pampered_chef_hell I came across an interesing blog post last night. The writer clearly states her distaste for PC parties, but explains why she went. It does not appear that she expressed her opinion in any way at the party, except...

Here's one I've not come across in all my years - but it's a good question...can the Garlic Press be used to squeeze all the goodness out of unpeeled roasted garlic cloves?

Hello. I have been with PC for a year and a half and am set up to promote to director this month with the new career plan! YIPPEE!!!! However- I have NEVER done CCC- Horrible! I know! I just don't quite get it! I have gone back and logged in all of the customers and notes etc. Now I find myself...

Have you cooked a london broil in your covered baker before? If you have, what temp and how long? anyone???

I know I need to do this, but I get totally hung up on thinking of a "system" to make my CCC's. Does anyone have something that works for them? I'm not a digital person, so the P3 task list doesn't work for me.

Hello all ~ I'm new to the forum & fairly new to Pampered Chef. (just past my 90 days) I have a customer who bought an old PC pizza cutter from a yard sale & she is wanting to purchase the protector for it. Is there a way to find one since PC no longer sells that pizza cutter or is she out of luck?

I hosted an Open House show in my home for my entire neighborhood in Jan (it was my first official show as a consultant). One of my neighbors couldn't come but called me and wanted to place an order. She said she would stop by the next day with a check, but she didn't. She didn't order very...