Customer Care Calls/Booking Idea!

[pampered2007]

I am seriously lacking in the bookings department but financially can not put a lot into paid advertising. Since the phone is considered the lifeline of this business - I have decided that over the next week I am going to contact every customer that I've had within the last 3 years of being in business. Some of them I haven't talked to since then! The call will be as simple as asking them how they are enjoying their products, sharing the specials that we have, and offering to do a free cooking show for them if they book either in May or June. I admit that I am very nervous about doing this, but I don't give myself the option of not doing it because this business is not optional for me. I need my business to thrive and be as successful as it can be. If anyone else has done this as well, would you mind sharing your success stories with me or any suggestions or tips that you can think of? Thank you!!!

 

[Dina Atnip]

Have not done this about it but like you said the fear for me is still to great. Loads of luck you can do this.

 

[jendill]

Let's do a challenge....See who can book the most shows this week Through Customer Care Calls! If I have someone who will keep me in check, then I will do it!!!

 

[pchockeymom]

I just entered my second year with PC so I am going back to my first customers and doing these calls. My line is, "So tell me, how's life been treating you?" This is casual and their answer is very telling. I'm sure to have their order history in front of me so I can ask how they're enjoying x, y, or z product and if there's something new to go along with it, I let them know. I did book my May 5th show by doing this and the people just love the casual check in. The ccc are what set PC apart so make the most out of them.

 

[Dina Atnip]

Challenge seven days do all the calls you can from your customer base and see what happens we will check back in seven days and tell each other how it went. START MONDAY, May 9th Good Luck!!!!

 

[pampered2007]

I just entered my second year with PC so I am going back to my first customers and doing these calls. My line is, "So tell me, how's life been treating you?" This is casual and their answer is very telling. I'm sure to have their order history in front of me so I can ask how they're enjoying x, y, or z product and if there's something new to go along with it, I let them know. I did book my May 5th show by doing this and the people just love the casual check in. The ccc are what set PC apart so make the most out of them.

I do agree that most people do appreciate the phone call just to see how they are doing - But do you ever get that feeling that they are trying to rush you off the phone??? LOL!!! Like they have to get off the phone before I try to sell them something or try to talk them into booking a show when it's not like that at all. Of course it's always an added bonus when they do, but I sincerely just want to know how they are doing Some people! HA! Maybe it's because they aren't used to people receiving customer care calls.

 

[pampered2007]

Challenge seven days do all the calls you can from your customer base and see what happens we will check back in seven days and tell each other how it went. START MONDAY, May 9th Good Luck!!!!

Wahooo!!!!! Let's do it! Go! Go! Go!!!!! Good luck to everyone

 

[scottcooks]

How cool is this?!!

 

[ChefBevShu]

Wondering how it turned out for everyone???