What is customer: Definition and 200 Discussions

Really just typing out my plans here to make sure I didn't miss anything.... Well, today is the day. I am hoping for some good results. I have 20 rsvp's and then a lot of maybe's. I do my cust. app. with a few friends who sell other things but the bulk of the customers showing up are mine...

Is the handsoap available at all any longer? Had a customer asking for it?

Here's what happened today. I got an out-of-the-blue call for a show. To find out how it happened, travel back with me in time . . . Four and a half years ago I did a show at which the host was one of my friends. One of the guests was a woman I'll call Karrie. Two years later I ran into...

Hi everyone- I just got a very frantic email from a customer this morning, she purchased the large round stone with handles from a show I did back in Feb, and it broke on her the first time when she was cooking chicken nuggets on it. I asked her how many, and she said three of the big ones. I...

So, I am looking for some suggestions as to what to serve a my CAS. I would like to do a couple of new and a couple of old recipes. Any suggestions?

I've only been around for 1 season-change over...so was wondering, how far out do they update the PWS Customer Connection Email template Designs to include the one for the New Product? I see they have the new cooking show themes, but not the New Product for F/W 09 yet. I wanted to use it to...

I have my Fall Customer Appreciation Event tomorrow. My director and 4 other cluster-mates and I are all doing it together. We have over 50 people who have RSVP'd. We are now wondering if we're going to have enough food. :DWe are making double batches of everything, but so far we...

If a customer placed an individual order and wants to return it, they just get refunded the product price, right? They still have to pay the original shipping amount right?

Last night I was up quite late playing on Facebook, watching stuff I DVR'd and enjoying the peace, quiet and rhythm of the pouring rain.I was awakened 5 hours later by a customer I had met at a fair.I had e-mailed him my newsletter, which contained both phone numbers for me, and an offer to get...

Is there anything we can do for a customer that does not have a receipt and needs an exchange? Their item is still under warranty, but they were not my customer originally so I can't access the receipt.

So I had a customer at a show this weekend that did not have her credit card with her. She asked me to call her that night for the number. I did. It went to voice mail. I called again yesterday and voice mail again. If I do not hear from her today I am going to call the host. This woman is her...

Does anyone know where I can find a lid for a rect stone baker? I have a customer who purchased the baker a long time ago, but never got the lid. I told her that I am not familiar with it, as I have been a consultant less than two years. I check the replacement parts order form, but it was not...

I over charged a customer by $10 (now that I look closely it looks like she wrote a 2 first and then wrote a 1 over it). I figured I'll just call her and tell her I can mail her a check for the $10 but the dilemma is that the $10 put her over the $60 mark so she selected 2 rubs. I'm trying to...

Ugh, I've been putting off calls for hours! Just can't get it in my head that its not a bad time for people! Why am I sabotaging myself! Would people get mad if I call at a bad hour or merely skip the call or say they are busy if I give them the out? I work 9-5 so I always feel like when I'm...

I've been working on making Customer Care calls to guests who've made purchases at shows as well as follow-ups to a booth we had. I feel like I must be doing something wrong!! I either get people who are VERY abrupt (I'm being nice here) or they say I've caught them at a bad time and could I...

I had a woman buy the UM, and she is unhappy with the size it does not do what she wants it too. The hole is too small for her squash, zucchini and cabbage and she can’t shred them like she wants to. I don’t know how to respond to this issue or what CAN be done. She has had it for over a...

What email or snail mail address do I give out to a guest to make a complaint? This is an elderly lady who tried to send a gift from her nieces registry and instead had it shipped to herself. I tried to help her get it picked up and shipped to her niece. The rep at HO said that is what they...

I'm going to be doing a bunch of customer care calls but I don't want to focus on bookings or anything. As much as I NEED the bookings, I also need to be better at customer service. what's a great way to check up on their products and make sure they know i'm here for customer service, and not...

I am looking for CDs on the following topics: Recruting Booking Customer Care Host Coaching I know we have some on Supply Order but I can't tell which ones are newer or better and thought maybe someone would bulk them for me and I could get a better deal! :) Thanks.

I am a new director and looking for ideas for my cluster newsletter and customer newsletters. TIA

I have a customer who said it now takes at least three turns around the can for the opener to finally get the lid off. She wants to know if there is a way to sharpen the opener.

What product (can't be a gift certificate) valued between $30 and $50 would you want to win? I was contacted by a local business doing a MNO (mom's night out) event. The cost of being included is one item that they will use as a door prize. I get to stand there and talk with all customers...

I have some good leads from 2 booths/fairs I did earlier this month-several people told me that they wanted to host shows. I said I'd call them, as people never seem to have their calendars w/them at fairs and I can't get them to even pencil in a date. I've called several people several...

I received my sample order of the May Guest Specials last Friday and I was missing the daisy plates. So, I called HO and let them know and asked if they could rush the missing plates, as I had two booths this weekend and really needed them for the display. I also informed her that I had to...

First of all let me say I'm ALL about customer service. I will go above and beyond and always try to go the extra mile. Now the vent. I just got an email from a past customer that I met once in November 08 at a show. She bought from me a S/B, corn butterer and large round stone with...

I am still on hold with Customer Care! I believe it's 8pm where the call center is.... Does anyone know how late they take calls? Thanks!

I have a host that just closed and her daughter put somethings in a cart on my PWS for a wish list, and the host just e-mailed me and asked if either she can access it again or if I can. I've never heard of a wish list on the PWS...and I didn't know customers could have a cart. Or can they...

I had a pretty good show yesterday, there were 15 people including the host, it's at $530 in sales so far, but NO BOOKINGS! I'm still trying to work on my full service check out but I did ask everyone about booking and everyone said they didn't have the time, most said it was because they were...

are up on the Online Training Center! This part of CC is going to be really great for us!!!! :D

I'm on hold right now and it says my wait time is greater than 30 minutes, and I'm wondering if they are really even still open. I know we have until 10:00 pm CST April 2nd to resolve March shows.....so does that mean they really are open till 10:00??