How to Handle Overcharging a Customer and Maintaining Promotional Eligibility?

[mrshamel3808]

I over charged a customer by $10 (now that I look closely it looks like she wrote a 2 first and then wrote a 1 over it). I figured I'll just call her and tell her I can mail her a check for the $10 but the dilemma is that the $10 put her over the $60 mark so she selected 2 rubs. I'm trying to figure out a way to just buy the rubs for her but without it costing me too much for my mistake. Would you call the customer and explain that she's no longer eligible for the rubs? Or would you just refund her the money and order them yourself? And if you would order them, what would you suggest is the best way to get them? On the hosts order to get her discount? (it's my aunt so I could easily explain the situation to her)

 

[wadesgirl]

I would just call and explain to her, maybe she'll add to her order herself.

 

[DebbieJ]

I would just call and explain to her, maybe she'll add to her order herself.

I would do the same.

 

[mrshamel3808]

Thanks, I called and she understood. She was actually happy to get the refund and said she didn't really care about the rubs!

 

[3RingChef]

Hi there! I'm so sorry to hear about your mistake with the customer's order. It's understandable that you want to make things right, but it can be tricky when it affects their eligibility for the rubs. In situations like this, I would recommend reaching out to the customer and apologizing for the mistake. Let her know that you would be happy to either refund her the $10 or order the rubs for her, whichever she prefers. If she chooses to have the rubs, you could offer to place an order for her using your host's discount, with her permission of course. If that is not an option, you could also offer to cover the cost of the rubs yourself. Ultimately, the most important thing is to communicate openly and honestly with the customer and come to a solution that works for both parties. I hope this helps and good luck with resolving the situation!