quiverfull7
Gold Member
- 3,172
What email or snail mail address do I give out to a guest to make a complaint?
This is an elderly lady who tried to send a gift from her nieces registry and instead had it shipped to herself. I tried to help her get it picked up and shipped to her niece. The rep at HO said that is what they were doing but she was new and what really happened was it got taken back to HO. By the time I realized and confirmed what had happened, several weeks had passed ( fed ex didn't show up for a week for the first pick up because what the rep said would happen didn't... it was just a mixup) Anyway, this very elderly lady is now mad because when I finally got it sorted out and sent to the right place, the message she typed in to her niece was NOT included in her package and she's mad at the long and difficult experience. She seems to have forgotten that it was all her fault to begin with. SO ... I cannot find a snail mail address anywhere ... do I give her the returns address? I'd just as soon not really give her an email address because she's going to rant and rave in bold print and it's all explainable but it won't make any sense to anyone at HO who gets it. I know someone out ther in DCS land has some wisdom for me on this one. I know to bless and release but she's also already called the mother of the groom and fussed. sigh... it's been a long week.
This is an elderly lady who tried to send a gift from her nieces registry and instead had it shipped to herself. I tried to help her get it picked up and shipped to her niece. The rep at HO said that is what they were doing but she was new and what really happened was it got taken back to HO. By the time I realized and confirmed what had happened, several weeks had passed ( fed ex didn't show up for a week for the first pick up because what the rep said would happen didn't... it was just a mixup) Anyway, this very elderly lady is now mad because when I finally got it sorted out and sent to the right place, the message she typed in to her niece was NOT included in her package and she's mad at the long and difficult experience. She seems to have forgotten that it was all her fault to begin with. SO ... I cannot find a snail mail address anywhere ... do I give her the returns address? I'd just as soon not really give her an email address because she's going to rant and rave in bold print and it's all explainable but it won't make any sense to anyone at HO who gets it. I know someone out ther in DCS land has some wisdom for me on this one. I know to bless and release but she's also already called the mother of the groom and fussed. sigh... it's been a long week.