PCMomto4
- 258
I figured I would share my wonderful experience with customer service last night. I have a customer who is a great customer and new to me. She has hosted two shows in six months and also while I was gone on vacation called to order a few things that totaled $300.
Anyways, she was diagnosed with a disease that the dr told her to eliminate cooking in plastic and with any non stick pans because it can cause flare ups. I told her I would call CS and see what we could do, a few items I knew were fine because it was within a year but one pan she purchased two years ago. Well Jan approved her return so she could get a stainless skillet instead. She double burner griddle she was returning she had purchased as a past host item so it was 60% off, well Jan even gave her the 12 inch stainless skillet at 60% off also! The customer is beyond happy and will remain a great customer.
Woohooo!
Anyways, she was diagnosed with a disease that the dr told her to eliminate cooking in plastic and with any non stick pans because it can cause flare ups. I told her I would call CS and see what we could do, a few items I knew were fine because it was within a year but one pan she purchased two years ago. Well Jan approved her return so she could get a stainless skillet instead. She double burner griddle she was returning she had purchased as a past host item so it was 60% off, well Jan even gave her the 12 inch stainless skillet at 60% off also! The customer is beyond happy and will remain a great customer.
Woohooo!
So happy that whoever it was, did such a great CS job for you and your customer too! 
