Supply Order for UGG Catalogs Delay: Frustration and Delivery Status Update

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Discussion Overview

This thread discusses frustrations related to delays in receiving supply orders for catalogs among Pampered Chef consultants. Participants share their experiences with order statuses and express concerns about the impact on their upcoming shows.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expressed frustration over a delayed order for catalogs placed on January 23, noting the urgency due to upcoming shows.
  • Another participant mentioned their order placed on January 24 only showing as "received," indicating slow movement of supply orders.
  • Several users noted that their orders were also marked as "received" and shared similar frustrations about the shipping delays.
  • One participant inquired about the availability of catalogs in the changeover kit, while another clarified that the changeover kit contains seasonal catalogs.
  • Another participant shared their experience of needing to call customer service multiple times regarding a product adjustment, highlighting issues with order fulfillment.
  • Some participants discussed the shipping costs associated with their orders, with one noting that shipping is typically charged for the first order of the month.

Areas of Agreement / Disagreement

Views differ regarding the status and timeliness of supply orders, with several participants expressing similar frustrations about delays, but no clear consensus on the reasons for these delays emerges.

Contextual Notes

The discussion reflects the experiences of consultants navigating supply order processes and the challenges posed by shipping delays, particularly in relation to their business activities.

Who May Find This Useful

This thread may be of interest to Pampered Chef consultants facing similar issues with supply orders and those looking to understand the current state of order fulfillment within the community.

P
pkd09
Silver Member
Messages
1,891
UGG...I was really low on catalogs so on Jan. 23 I placed a supply order for JUST CATALOGS (25 of them) just to get me through February. I have a show on Tuesday and many in February. I still do not have my catalogs. And of course FedEx does not deliver on Mondays. Why is it taking a week to get 25 catalogs????? I have already asked my cluster if they have any additional and everyone else is near the end. Shipment status is showing PICKING. UGGG ... needed to vent.
 
pkd09 said:
UGG...I was really low on catalogs so on Jan. 23 I placed a supply order for JUST CATALOGS (25 of them) just to get me through February. I have a show on Tuesday and many in February. I still do not have my catalogs. And of course FedEx does not deliver on Mondays. Why is it taking a week to get 25 catalogs????? I have already asked my cluster if they have any additional and everyone else is near the end. Shipment status is showing PICKING. UGGG ... needed to vent.
Click to expand...

At least you're showing PICKING -- all I am showing from my 1/24 order is RECEIVED....supply orders are moving REALLY slowly right now and it's pissing me off :mad:
 
I haven't placed a supply order yet. Won't there be enough in the change over kit?
 
Changeover kit has SS catalogs. We still use the FW catalog through February.
 
Same here - I placed it on the 24th and it is received. The show I placed on the 24th - after the supply order - was shipped on Friday!!!!
 
Bummer! I hope they get it to you asap!
 
I submitted a supply order last week (I think it was the 18th) and it showed received until it was delivered. If you use the order number (cons#Sorder#01) as a reference number at fedex.com, you can see if it was actually shipped.HO is way behind on keeping the shipment status screen updated.
 
Ann - That formula hasn't worked for me. Would you try it for me? 457923007801 would be the number using that formula for my supply order.
 
Supply orders for Spring/Summer cannot be placed until Februrary correct?
 
Spring Summer supply orders can be placed NOW!
 
Cool - I will have to go in an update my PP product list so I can place my order.

Is shipping still free for the first order of each month/ I am trying to place my 1st order for Jan and I am being charged $4.00 for shipping
 
Last edited:
cmdtrgd said:
Ann - That formula hasn't worked for me. Would you try it for me? 457923007801 would be the number using that formula for my supply order.
Click to expand...
Kate,

I can look it up for you, but I need your zip code to do it. And if you try, you'll need to put an "S" after your consultant number: 457923S007801.
 
Ann - I figured out the S part, and with my zip it shows nothing. Thanks!
 
jasonmva said:
Cool - I will have to go in an update my PP product list so I can place my order.

Is shipping still free for the first order of each month/ I am trying to place my 1st order for Jan and I am being charged $4.00 for shipping
Click to expand...

Shipping is always $4 for the first supply order of the month. You will be charged DIRECT SHIPPING costs for any additional orders in the same month.
 
Oh that's right! I do not know where my brain was with that one. :o
 
My order placed on the 24th still says received too. I've been wondering about it, I'm glad I'm not the only one.
 
I had a product adjustment from Dec. 28th that said "recieved" - it took FOUR calls to PC, plus requesting a supervisor get involved - and the customer still doesn't have the product!!!!!! PC recieved her return on Jan. 4th, but they don't know "why" they didn't ship out the replacement. I got so many excuses "changeover to FedEx", etc when I called. I'm dreading entering my first show. I LOVED the turn around last year!
Joanne
 

Frequently Asked Questions

What is causing the delay in the supply order for UGG catalogs?

The delay in the supply order for UGG catalogs is primarily due to supply chain disruptions, which may include issues such as shipping delays, increased demand, or manufacturing setbacks. These factors can affect the timely delivery of promotional materials.

How can I check the current delivery status of my UGG catalogs?

You can check the current delivery status of your UGG catalogs by logging into your Pampered Chef account and navigating to the order tracking section. Alternatively, you can contact customer service for real-time updates on your order.

What should I do if my UGG catalogs are delayed beyond the expected delivery date?

If your UGG catalogs are delayed beyond the expected delivery date, it is recommended to reach out to customer service for assistance. They can provide you with updated information and help resolve any issues related to your order.

Will I be compensated for the delay in receiving my UGG catalogs?

Compensation policies for delays in receiving UGG catalogs may vary. It is best to check with customer service to understand if any compensation or alternative solutions are available for your specific situation.

How can I manage my direct sales activities while waiting for the UGG catalogs?

While waiting for the UGG catalogs, you can manage your direct sales activities by utilizing digital marketing strategies, engaging with customers through social media, and promoting your products through online platforms. This can help maintain your sales momentum until the catalogs arrive.

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