Supply Order Delay: Frustration in Kansas

Click For Summary

Discussion Overview

This thread discusses frustrations related to delays in supply orders among Pampered Chef consultants, particularly focusing on issues with shipping logistics and experiences with FedEx. Participants share their personal experiences regarding order tracking, delivery times, and the impact of these delays on their business activities.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expresses frustration over a supply order that was shipped but ended up in the wrong location, impacting their ability to prepare for an upcoming bridal fair.
  • Another participant shares their experience of a delayed order, noting that UPS used to deliver faster than FedEx.
  • Several users mention that they have experienced similar issues with delayed shipments and missing items in their orders.
  • One participant recounts a past experience with FedEx where their package was misdelivered, leading to concerns about the reliability of the service.
  • Another participant notes that they received part of someone else's order, indicating potential mix-ups in the shipping process.
  • One consultant mentions that despite the delays, they have had good experiences with FedEx in the past, suggesting mixed feelings about the service.
  • Another participant highlights the need for better coordination between the shipping service and the home office, expressing concern about the impact on customer experiences.
  • One participant shares that they had to wait for an adjustment package that also arrived incomplete, reflecting ongoing issues with order fulfillment.

Areas of Agreement / Disagreement

Views differ among participants regarding the cause of the shipping issues, with some attributing problems to FedEx and others to the home office's handling of orders. No clear consensus emerges on the root cause of the delays.

Contextual Notes

Participants are primarily discussing their personal experiences with supply orders and shipping delays, which are affecting their business operations as Pampered Chef consultants.

Who May Find This Useful

This discussion may be of interest to Pampered Chef consultants experiencing similar shipping issues or those looking to share their own experiences regarding supply order delays.

lacychef
lacychef
Messages
5,691
Okay, I know there have been several threads about the shipments lately, but....
my supply order was shipped on the 1st, arrived in Lenexa (suburb of KC) on Friday, then arrived in St Paul MN today!:eek: What the heck is going on with that????? I am in the middle of KS!!! I am OUT of catalogs too! I was planning on getting this order by Friday for my bridal fair Sat.....I am getting grumpy!
Sorry, I don't "vent" very often, but I just had to about this!
 
WHen are you supposed to receive it?:confused:

It's okay to vent here! We all need to once in a while!:p ;) :D
 
That sucks!! I would call HO ASAP and ask that they resend it because you REALLY need it. They just might...
 
lacychef said:
Okay, I know there have been several threads about the shipments lately, but....
my supply order was shipped on the 1st, arrived in Lenexa (suburb of KC) on Friday, then arrived in St Paul MN today!:eek: What the heck is going on with that????? I am in the middle of KS!!! I am OUT of catalogs too! I was planning on getting this order by Friday for my bridal fair Sat.....I am getting grumpy!
Sorry, I don't "vent" very often, but I just had to about this!
Click to expand...

Same boat here....my supply order was shipped 02/02...to arrive 02/07!!!!
UPS used to take 2 days....now I just checked 3 boxes...1 is in NJ, 1 is STILL in IL & Lord knows where the other 1 is......:mad:
 
My bad feelings about switching to Fed Ex aren't going away very quickly! Lacy, what city are you in? I thought I was in the middle of Kansas! (I'm just outside of Hutchinson). ]
 
I swear that happened to my very first package from FE, it went all over the US before coming to me and never made it to my door (neighbor got it I think)! It took 10 days from HO to CA! But my other packages so far seem to be the same ship time as UPS= 6 days.
 
  • Thread starter
  • #7
straitfan said:
My bad feelings about switching to Fed Ex aren't going away very quickly! Lacy, what city are you in? I thought I was in the middle of Kansas! (I'm just outside of Hutchinson). ]
Click to expand...

I'm in Russell.
To this point I've been happy with FE; things were getting here a day early. But now I'm very mad.
My director said definately call HO; so you all should do the same if you're having a bad time!
 
Strange... my sample order left on the same day as my supply order, due to arrive tomorrow, yet I received my sample order today but not supply!? Odd!
 
I am glad that I am not the only one having problems with shows... and supply orders...... what the heck is going on with this......??


:(
 
It seems like there is all kinds of problem right now. I received part of someone else's order in my supply order. I am calling HO tomorrow about it.
 
I had ordered supplies on Jan 24. Got them on the 31st and the wedding registry brochures were missing. Finally got the adjustment package today and again no wedding brochures (they sent recruiting brochures instead). After getting a call back about 20 minutes later than promised and THEN sitting on hold for another 10 minutes after they called me back, the operator said they will rush them out to me. We'll see.
 
Did they get a whole slew of new employees in the supply wherehouse??
 
It seems they have some catching up to do. Now, I'm not complaining, but here is the truth. Even though I'm in IL, which is a one day delivery area, FedEx is not delivering as fast as UPS.

Here is what is showing for one of my packages:

Feb 6, 2007 6:24 AM Arrived at FedEx location CHICAGO, IL
2:35 AM Package data transmitted to FedEx ADDISON, IL

Feb 5, 2007 11:46 PM Picked up CAROL STREAM, IL

So it's been sitting in the hub in Chicago all day long. With UPS, I would have had this package TODAY. With Fed Ex, I'm getting it tomorrow (I hope). That would be a two day shipping time. I know I have nothing to complain about, but it seems that HO's shipping computers and FedEx's pickups and routing need to be better coordinated. Yes, today was horribly snowy and cold, making driving a nightmare. I am willing to give Fed Ex the benefit of the doubt and give them time to get things together here, but I am not understanding it all in the meantime.
 
  • Thread starter
  • #14
I had called HO yesterday morning & the lady was going to call me back once she'd talked to FE. When she hadn't called me by late afternoon, I called HO back. I guess she'd given my number to FE & they were supposed to call. The new HO lady said to wait till today to see if I get it, & if I don't they'll rush me out a new box. Aaaargh! I am out of catty's now, & have a show tomorrow & 2 on Saturday:(
Plus, the tracking page on CC wasn't working yesterday afternoon....anyone else have that problem?
 
I don't know if FedEx is the problem, or if the warehouse has the problem. I've been waiting for a supply order for at least 5 days...and been waiting for my replacement trifle bowl for about a week and 1/2. I don't think its FedEx - I think they're just the scapegoat here. HO has got to get it together...if their CONSULTANTS are this turned around by what's going on, imagine how the CUSTOMERS feel about this???!?!?!?!? Only my opinion....
 
It's certainly not HO's fault when FE isn't tracking packages and making deliveries on the day they have posted in the tracking links!!!! My supplies were supposed to arrive today, but up til this afternoon the last thing in tracking showed them still sitting in IL!!!! Finally this afternoon they are showing up in Portland, OR and I'll receive them tomorrow...... I HOPE!!!! I have ONE catalog left and a big show on Saturday! Need to get them stamped and into guest folders!!!!

But I also think that glitches happen in computers, and no system is perfect... it will take time to get used to the system, but I can be patient for a bit ;)
 
soccermamma! The same exact thing happened to me accept that it was the box #1 to a show with 3 boxes! Of course the other two boxes were cookware, so I've been waiting for 2 days. Mine showed that it was in IL also and finally they updated it today, saying that it arrived at and departed from Portland~! GRRRRRR!:mad:
Up until now, I've had excellent service with Fed Ex, so hopefully that won't happen anymore!
By the way, where are you in Washington?
 
I should've sent my xtra catalogs...
lacychef said:
Okay, I know there have been several threads about the shipments lately, but....
my supply order was shipped on the 1st, arrived in Lenexa (suburb of KC) on Friday, then arrived in St Paul MN today!:eek: What the heck is going on with that????? I am in the middle of KS!!! I am OUT of catalogs too! I was planning on getting this order by Friday for my bridal fair Sat.....I am getting grumpy!
Sorry, I don't "vent" very often, but I just had to about this!
Click to expand...

to you, I bet you would've gotten them already!!!

Liz
 
  • Thread starter
  • #19
Aw thanks Liz! Good news, I did receive mine yesterday~yeah! The box was pretty beat up though! I told my FE guy I'd been waiting for him for 3 days, & told him about it. He said the hub in Lenexa messes things up often; he said he'd gotten boxes that should have gone to MN before.....great!
 
MissChef! I'm in Central WA, about 3 or 4 hours from you (in Spokane)

My boxes are in Yakima today! If they don't show up, I'm gonna scream!!! I know they will, I'm just stressing about it ;) lol
 

Frequently Asked Questions

What is causing the supply order delay in Kansas?

The supply order delay in Kansas is primarily due to increased demand for Pampered Chef products, supply chain disruptions, and logistical challenges that have affected many companies globally. These factors can lead to longer processing and shipping times.

How can I check the status of my supply order?

You can check the status of your supply order by logging into your Pampered Chef consultant portal. There, you will find updates on your order's processing status and estimated delivery dates. Additionally, you can contact customer service for more detailed information.

What should I do if my order is delayed?

If your order is delayed, you should first check the order status online. If the delay is significant, consider reaching out to Pampered Chef customer service for assistance. They can provide you with more information and help address any concerns you may have.

Will I be notified if my order is delayed?

Yes, Pampered Chef typically sends notifications via email or through the consultant portal if there are any delays with your order. Make sure to check your email regularly and your account for any updates regarding your order status.

What can I do to minimize future supply order delays?

To minimize future supply order delays, consider placing orders well in advance, especially during peak seasons or promotional events. Staying informed about product availability and potential delays through Pampered Chef communications can also help you plan accordingly.

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