Venting Frustration: The Pampered Chef Order Mishap

[heat123]

:grumpy: Need to VENT!
I just received two boxes from a show. box 1 of 2 (that arrived a day later) was not MY SHOW order! It came In a random NON PC box and had some random toy wand in it and random PC items in it!

This has happened before! In a supply order I was missing stuff and got some wedding bubbles in a NON PC box! I Hope they expedite the missing items (cause it usually takes 6 days to ship out to La Mesa CA!!!!!!?? ) Waiting for a call back from HO! Why did it have to happen less than a week before Xmas!:cry:

 

[raebates]

I'm guessing it's FedEx and not PC to blame, since it wasn't in a PC box. Of course, that doesn't make it any easier. Hope things are handled quickly.

 

[heat123]

Yes the toy wand and non pc box but the random PC items not on my show were from HO???

 

[raebates]

That or someone else in your general area is missing stuff from their order. Could happen.

 

[raebates]

Either way, it's up to the HO to make it right.

 

[heat123]

YUP, just hoping they expedite it to get here BEFORE XMAS!

 

[merego]

I got a box from a show that should have went to Colorado and I am assuming my box went to Colorado HO still trying to figure it out.
That is kind of funny that it happened twice with you and the random items, or not.
I get items that don't belong to me and then I have to pack it back up and have HO send Fed-ex back out.
I hope you get your box

 

[chefann]

Someone else around here had wedding bubbles in a re-packed box from FedEx several months ago.
Weird.

 

[candiejayne]

yeah, I got a box yesterday, was suppose to be an adjustment from a few weeks ago, I needed a Mix 'N Chop, but received the salad choppers instead. I already gave the customer one of my spares, so I was only replacing my own, not that big of a deal to me.

 

[Sheila]

They are making errors right & left here as well. I have several customers complaining about missing or wrong items in their boxes. I called about 11 hours ago & made FOUR adjustments. This was after I had already done several adjustments on line last week. It's getting really frustrating!!!

 

[PCJenni]

Someone on my team got a box yesterday with a bunch of forged cutlery, she was excited at first thinking someone had ordered it on her website... nope HO but the wrong packing lable on the box and sent her another consultant's order! I am ready for the new year and an end to thsi madness!

 

[heat123]

Someone else around here had wedding bubbles in a re-packed box from FedEx several months ago.
Weird.

Um Yeah, that was ME! Crazy I tell you!

Altough, HO called me back and they took the list of all mising items (which was more than 1/2) and she said she would put a "rush" on it! Thank goodness! Releived!

 

[chefann]

Um... sorry. I had a "duh" moment there. Didn't see that your second paragraph was a reference to that incident. Thought you were another person who just had it happen. Sorry. That's what I get for skimming posts.

 

[gailz2]

I've had an item missing here and there, small tool types. I love the ease of on-line adjustments.

 

[heat123]

Still waiting for the adjustment box! And if it's not here today... one of the customers said they want a refund!

 

[heat123]

Update......12-26-08! OMG, I called to check the status of my supposed "expedited-rush" messed up show adjustment and they said sorry it was on hold due to an item being on BO! WTF!? So they were releasing it now but it won't ship out till Monday because of INventory! HOLY, I am suprised I have only gotten 1 email from a guest asking where the order is! I submitted on the 12th! Ridicoulus! One guest already wants a refund cause it was not delivered on time for Xmas! Can you say PISSED OFF!