Should I Make Customer Care Calls Before Conference?

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SUMMARY

The discussion centers on the strategy of making Customer Care calls before attending a conference. Participants suggest prioritizing calls to specific clients for July before the conference and deferring calls for August until after the event. One participant recommends bringing a cell phone and call list to the conference to leverage the excitement and new techniques learned. Ultimately, the consensus is to make calls immediately upon returning to maintain momentum and apply new skills effectively.

PREREQUISITES
  • Understanding of Customer Care strategies
  • Familiarity with conference networking techniques
  • Experience in client relationship management
  • Basic time management skills
NEXT STEPS
  • Research effective Customer Care call techniques
  • Learn about networking strategies at conferences
  • Explore time management tools for balancing tasks
  • Investigate methods for applying new skills post-conference
USEFUL FOR

Sales professionals, customer service representatives, and anyone looking to enhance their client engagement strategies before and after attending industry conferences.

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Messages
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Hi,

I'm going to Conference later this week and know I'm going to learn a lot. The question I have is, should I make Customer Care calls before I leave? My bookings aren't very good for July and August and I should make calls before I leave, but what if I learn a new technique or approach at Conference and lost my chance when I got back?
 
set targetsIf you have specific people in mind for July, call them. After conference call the August ones. That's what i would do. Or you could bring your cell phone and call list with to conference and place calls between seminars. That's what I do. That way they catch my excitment!
 
I would call them after you get back. You will still have your excitement from conference, and you can use your new skills when making your CC calls. Call right when you get home though so you don't put it off too long.
 

Frequently Asked Questions

Should I make customer care calls before the conference?

Yes, making customer care calls before the conference can help strengthen your relationships with your customers. It provides an opportunity to check in, gather feedback, and remind them of your upcoming events.

What should I discuss during the customer care calls?

During the calls, you can discuss their recent purchases, ask for feedback on products, share information about the conference, and highlight any special promotions or new products that will be featured.

How can customer care calls benefit my sales at the conference?

Customer care calls can increase engagement and loyalty, making customers more likely to attend the conference and purchase products. It also allows you to tailor your offerings based on their interests and needs.

What is the best time to make these calls?

The best time to make customer care calls is typically during the late afternoon or early evening when customers are more likely to be available. Avoid calling during busy hours or weekends when people may be occupied.

How do I prepare for customer care calls?

To prepare, make a list of customers to call, review their purchase history, and jot down key points you want to discuss. Having a friendly and conversational tone will help make the calls more effective.

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