Do Customer Care and Follow-Up Calls Count in the 3-2-1 Formula for Success?

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Discussion Overview

The thread explores varying interpretations of whether customer care and follow-up calls are included in the three contacts per day outlined in the 3-2-1 formula for success among Pampered Chef consultants.

Discussion Character

  • Opinion-based
  • Anecdotal

Main Points Raised

  • One participant questions if customer care calls and host follow-up calls count towards the three daily contacts or if they should be new contacts only.
  • Another participant states that host coaching does not count, but all other calls do, emphasizing the need for live conversations.
  • A different participant mentions that they count host coaching if it includes discussions about the consultant opportunity, and also counts contacts made at shows or in-person events.
  • One participant shares that they do not count host coaching or pre-arranged recruiting interviews but count every other live person they talk to about Pampered Chef.
  • Another participant includes email contacts in their count, but only if they receive a response.

Areas of Agreement / Disagreement

Views differ on whether host coaching and follow-up calls should be included in the three contacts, with some participants counting them and others not. No clear consensus emerges.

Contextual Notes

Participants share personal experiences and interpretations of the 3-2-1 formula, reflecting individual practices rather than a unified approach.

Who May Find This Useful

Consultants looking for insights on how others interpret the 3-2-1 formula and manage their daily contact strategies may find this discussion relevant.

wickednoodle
wickednoodle
Messages
67
I have a question regarding the three calls a day...

Do the customer care calls, host follow-up calls, etc. count toward this, or are the three contacts supposed to be new people that you haven't spoken with before?

I realize I can choose to make the formula into whatever works best for me, but I'd prefer to use the advice of those that came before me; no sense reinventing the wheel!

Thanks!
 
To me host coaching does not count, but all other calls do! THREE LIVE PEOPLE! No answering machines!
 
I count host coaching, only if during the call I am also talking to them about the opportunity. If I have a conversation with them about becoming a consultant, I count it. If I don't, then it doesn't count.

I also count people at my shows as contacts, and also other people I talk to in person. (like today, I am supposed to help with DS's Valentine Party at school - if I make contact with anyone there and talk about hosting etc....I will count that as a contact.)

A good day for me is when I can make all of my contacts in person, and don't have to use the phone.:D
 
My 3-2-1 is like Deb's. I don't count host coaching or pre-arranged recruiting interviews, but I do count every other live person I talk to about PC. Voice mails and dead people don't count.


Sorry. I couldn't resist.
 
I count e-mail too but only if I have received a response of some kind. For instance, if I send the e-mail to 20 people and 3 respond, I only count 3.
 

Frequently Asked Questions

Do Customer Care and Follow-Up Calls Count in the 3-2-1 Formula for Success?

Yes, customer care and follow-up calls are an essential part of the 3-2-1 Formula for Success. They help maintain relationships with customers and can lead to repeat sales and referrals.

What is the 3-2-1 Formula for Success?

The 3-2-1 Formula for Success in Pampered Chef involves making three new contacts, having two cooking shows, and making one follow-up call each week. This formula is designed to help consultants build their business effectively.

How do follow-up calls enhance customer relationships?

Follow-up calls show customers that you care about their experience and satisfaction with your products. This personal touch can lead to increased loyalty and trust, making customers more likely to purchase again.

Can I count customer care calls if they don't lead to a sale?

Absolutely! Customer care calls are valuable regardless of whether they lead to an immediate sale. They contribute to building a strong relationship and can result in future sales opportunities.

How often should I make follow-up calls to my customers?

It’s recommended to make follow-up calls regularly, ideally within a week or two after a purchase. This timing allows you to address any questions or concerns while the experience is still fresh in their minds.

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