stefani2
- 1,681
Here is MY Script. Feel free to use it, but let me know if it helps OR if you have ANY suggestions! 
Customer Care Calls
“Hi. This is Jenna Grant, your Pampered Chef Consultant. Is now a good time?”
IF THEY ANSWER ‘NO’: “I am doing Customer Care Calls. When is a better time to reach you?”
LEVELS OF SERVICE:
How are you enjoying your products?
Do you need any recipes?
Would you like to be added to the monthly Newsletter List (specials, recipes, etc.)
I would like to let you know about up-coming Specials.
OTHER CUSTOMER CARE CALLS:
PAST HOST (1-6 months): “I had a lot of fun with you and your friends at your Show. Are you, or someone you know, interested in Hosting?”
PAST HOST (6-12 months): “I had a really great time doing your Show in (month). Theirs is a new catalogue out and your Past Host Discount is soon to expire. Would you be interested in Hosting again?”
POTENTIAL HOST:
“It’s been so nice to meet you at (name). You said were interested in Hosting – is that something you want to do anytime soon?”
OR
“My average Host earns about $(dollars) in FREE product of their choice, AND a savings of $(dollars)!”
CATALOGUE SHOW HOST: “I would still love for you to receive free products. Did you know that you can have the same great host Benefits by sharing catalogues with people you know?”
IF ‘NO’: “Can you think of anyone else who might be interested?”
POTENTIAL RECRUIT:
It’s been so nice to meet you at (name). You expressed interested in learning more about the Pampered Chef business opportunity. We have a Training Meeting on the (date). Or would you prefer to meet with me one-on-one so we can talk more. *If they are not interested in Joining, ask about Hosting.*
OR
“I don’t know if you’ve ever considered a home-based business, but if I gave you a little information about our company, would you be willing to take a look at it?”
IF ‘NO’: “Does anyone else come to mind that might enjoy earning extra money?”
“Would you be interested in getting together with friends at a Cooking Show?”
PREFERRED CUSTOMER:
We had such a great time at (name)’s Show. Did you know she saved $(amount) for Hosting a Show? You are obviously a big fan of the Pampered Chef. Have you ever thought about having your own Show? I also do Catalogue Shows.
UP-COMING SPECIALS:
I wanted to tell you about some up-coming specials. You had expressed interest in (product). Would you be interested in purchasing it, or even better – earning it for free!
At this time of year, I get in-touch with Customers to let them know about new products, specials, and up-date them on the latest news from the Pampered Chef.
THEME SHOWS: “We’ve just introduced 3 new Shows that are so much fun.”
New Products: “Our new product introduction to the season is one of the best I’ve ever seen.”
*What ever the reason for calling is, always tie it to the business opportunity, hosting, and all the other services you offer.*
CLOSING:
Well, I really appreciate your time tonight. Is there anything else I can help you with? You can contact me anytime – by email or phone. Have a great night!
Customer Care Calls
“Hi. This is Jenna Grant, your Pampered Chef Consultant. Is now a good time?”
IF THEY ANSWER ‘NO’: “I am doing Customer Care Calls. When is a better time to reach you?”
LEVELS OF SERVICE:
How are you enjoying your products?
Do you need any recipes?
Would you like to be added to the monthly Newsletter List (specials, recipes, etc.)
I would like to let you know about up-coming Specials.
OTHER CUSTOMER CARE CALLS:
PAST HOST (1-6 months): “I had a lot of fun with you and your friends at your Show. Are you, or someone you know, interested in Hosting?”
PAST HOST (6-12 months): “I had a really great time doing your Show in (month). Theirs is a new catalogue out and your Past Host Discount is soon to expire. Would you be interested in Hosting again?”
POTENTIAL HOST:
“It’s been so nice to meet you at (name). You said were interested in Hosting – is that something you want to do anytime soon?”
OR
“My average Host earns about $(dollars) in FREE product of their choice, AND a savings of $(dollars)!”
CATALOGUE SHOW HOST: “I would still love for you to receive free products. Did you know that you can have the same great host Benefits by sharing catalogues with people you know?”
IF ‘NO’: “Can you think of anyone else who might be interested?”
POTENTIAL RECRUIT:
It’s been so nice to meet you at (name). You expressed interested in learning more about the Pampered Chef business opportunity. We have a Training Meeting on the (date). Or would you prefer to meet with me one-on-one so we can talk more. *If they are not interested in Joining, ask about Hosting.*
OR
“I don’t know if you’ve ever considered a home-based business, but if I gave you a little information about our company, would you be willing to take a look at it?”
IF ‘NO’: “Does anyone else come to mind that might enjoy earning extra money?”
“Would you be interested in getting together with friends at a Cooking Show?”
PREFERRED CUSTOMER:
We had such a great time at (name)’s Show. Did you know she saved $(amount) for Hosting a Show? You are obviously a big fan of the Pampered Chef. Have you ever thought about having your own Show? I also do Catalogue Shows.
UP-COMING SPECIALS:
I wanted to tell you about some up-coming specials. You had expressed interest in (product). Would you be interested in purchasing it, or even better – earning it for free!
At this time of year, I get in-touch with Customers to let them know about new products, specials, and up-date them on the latest news from the Pampered Chef.
THEME SHOWS: “We’ve just introduced 3 new Shows that are so much fun.”
New Products: “Our new product introduction to the season is one of the best I’ve ever seen.”
*What ever the reason for calling is, always tie it to the business opportunity, hosting, and all the other services you offer.*
CLOSING:
Well, I really appreciate your time tonight. Is there anything else I can help you with? You can contact me anytime – by email or phone. Have a great night!
