I Just Rec'd a Call From Ho. My Special Shipping Orders Did Not Go

[proudmama02]

I just rec'd a call from HO. My special shipping orders did not go thru. They told me to download PP13.1. I rec'd my fall paperwork/disc. I downloaded it and then did the updates. I still have 13.0.
How do I get the 13.1 download????
My disc just downloads 13.0, and after the updates it tells me that the update is done.

 

[pamperedbecky]

If you go to consultant's corner and click on Technology and then Pampered Partner, down the left side of the page you'll see where you can do updates. You'll chose the "update" option, not the full install. Click on that and I believe it walks you through it. If you need help, the Tech Support guys are very helpful. They can walk you through everything. Just call Tech Support at 630-261-8939. Remember as of Sept 1st, it'll just be ONE toll free number to call. Yay!

Hope that works for you.

 

[Admin Greg]

Hi there,

I'm sorry to hear that you're having trouble getting the 13.1 download for your special shipping orders. Have you tried contacting the company directly for assistance? They may be able to provide you with a direct link to download the update or troubleshoot any issues you're having.

If that doesn't work, you could also try searching for the 13.1 download on the company's website or on a trusted software download site. Just make sure to scan the file for viruses before installing it.

I hope you're able to get the update soon and that it resolves your issue with the special shipping orders. Best of luck!