Resolving Unusual Issues with Customer Orders

[pampered.chris]

Wow...I have to do two adjustments for some weird things.
First I have a customer that needed to replace 2 pieces of Executive Cookware, the replacement 10" skillet that was sent back to them came new in box with GOUGES in it. Brand new!!
Next, I got an email from a hostess that got her show on Saturday and she ordered 2 sets of medium cranberry squares, and when she opened the boxes (that all said cranberry squares on the outside of the box) they were WHITE!
What is up with this? I am very embarrassed about both. I know it is not my fault, but wow. I feel like this is not a good way to keep up a good name. I have NEVER had issues like this before. I mean, the occassional broken item when it arrives or a missing item, but being boxed up damaged or put in the wrong box altogether? Not cool.

I will be putting in adjustments for these items and I really wish there wasn't a wait time at HO as I need to call them in.

 

[letscook04]

Wow...I have to do two adjustments for some weird things.
First I have a customer that needed to replace 2 pieces of Executive Cookware, the replacement 10" skillet that was sent back to them came new in box with GOUGES in it. Brand new!!
Next, I got an email from a hostess that got her show on Saturday and she ordered 2 sets of medium cranberry squares, and when she opened the boxes (that all said cranberry squares on the outside of the box) they were WHITE!
What is up with this? I am very embarrassed about both. I know it is not my fault, but wow. I feel like this is not a good way to keep up a good name. I have NEVER had issues like this before. I mean, the occassional broken item when it arrives or a missing item, but being boxed up damaged or put in the wrong box altogether? Not cool.

I will be putting in adjustments for these items and I really wish there wasn't a wait time at HO as I need to call them in.

That sinks!!!! Maybe the person that packed them was color blind!! I would send the host a seasons best cookbook. Good Luck!!!

 

[julia.poe]

My mom hosted a show for me and she ordered the half price executive cookware set. When her package came it was two new paperwork boxes for spring/summer.

I called HO and she didn't act alarmed at all. I asked her how they would track who got the cookware boxes and she said she didn't know, I guess if someone calls in. Now, who is going to call in if they get a set of executive cookware.

The inside packaging sticker said executive cookware but clearly put this on the wrong box. Thankfully it was my mother so she didn't think it was me making the mistakes.

 

[WLMcCoy]

I've sold PC for almost a year & never had to do a single adjustment. But this last month I've had to do SEVEN!!!!!! :\

 

[pampered.chris]

I've sold PC for almost a year & never had to do a single adjustment. But this last month I've had to do SEVEN!!!!!! :\

Wow!! Not one?! That is AWESOME!!

When I first started, I was playing "clean-up" for PC by trying to fix people's images of PC in the area. There was a consultant that really did some unforgivable things to the PC name around here and alot of people let that fall on PC and not the consultant. So I think the majority of my business was adjustments when I first started, but I figured if I helped to fix the issues, they would remember and come back. And about 95% of them are still my customers today. So it helped alot.

I also had hostess get something other than the executive cookware, she got another show entirely that was meant for Canada. I told the girl at Home Office that no one was going to say they just got free cookware, come pick it up. The lady at Home Office laughed and laughed.

It is just frustrating that this happened.

Oh and I already have given them both Season's Best cookbooks as Thank you's, I will have to think of something else for their trouble. The one girl was a potential recruit...I hope this doesn't hurt that chance.