October 2005 Host Can't Claim Credit: Should I Process $85 Order?

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Discussion Overview

This thread discusses a situation involving a past host who is no longer eligible for a discount on her order due to the expiration of her host credit. Participants share their thoughts on how to handle the order and the implications of processing it under different circumstances.

Discussion Character

  • Opinion-based
  • Anecdotal
  • Debate/contested

Main Points Raised

  • One participant describes a situation where a past host assumed she could still claim her discount, only to find out it had expired.
  • Another participant suggests processing the order under another host's name as a one-time courtesy, while also encouraging the host to book a new show.
  • Several participants express concerns about processing the order under another host's name due to potential warranty issues and suggest marking it as a consultant gift instead.
  • One participant mentions that marking the order as a consultant gift could be tax-deductible and still provide the host with the same benefits.
  • Multiple participants agree on the idea of using a consultant gift but emphasize the importance of making it clear that this is a one-time arrangement.
  • One participant shares frustration with customers who have unrealistic expectations regarding discounts and product care.
  • Another participant recounts an experience where they had to clarify the terms of a discount to a customer who was misinformed.

Areas of Agreement / Disagreement

There is a general agreement among participants on the idea of processing the order as a consultant gift, but opinions differ on how to communicate this to the host and the implications of doing so.

Contextual Notes

Participants share personal experiences related to managing customer expectations and the challenges of maintaining relationships with past hosts.

Who May Find This Useful

This discussion may be useful for consultants navigating similar situations with past hosts and those looking for insights on handling customer expectations regarding discounts.

C
Chozengirl
Gold Member
Messages
781
I have a past host, who made an order and assumed her 10% credit on a recent show.
Well, when I went to go look her up, I couldn't find her.
That's because she hosted the show in October 2005.
I called her and told her that she is no longer elligible for the PHD.
She was going to just cancel the order, so,
I told her that if she paid me w/ cash, then I could process the order through another hosts name.
Should I just do it this way?
It is an $85 order, so it's not like its just $20.
 
Yeah, I would do that. But let her know that you will only do it just this once. And that March has GREAT specials and that she should host a show to maintain her PHD. Hopefully, by you scratching her back she will scratch yours... :D
 
I do not recommend processing it through another host's name because of warranty issues and because it really is not the right way to do things.

My recommendation would be for you to pay the 10% discount and mark it as a Consultant Gift. It would then be tax deductible for you and would still give her the same results. You still come out ahead since you still have the order and you have the double points.

Lisa
 
I second Lisa. That way the order's in her name and she has the receipt and all. It's only $8.50 for you and you'll make at least twice that. I think it's worth it to keep her business for now. Don't let her take advantage of you, though, make sure she knows this is a one time courtesy and you'd be happy to do a show for her to renew that discount!
 
I would do it as a consultant gift, but tell you you will do it if she books a show to be held in the next few months. That way the next time she wants to place an order, she really will have the 10% PHD.
 
Oh yeah I forgot about the comsultant gift... Sorry.. Do that. :D I would have even bought it myself. Just to keep her happy.
 
Yes, do it as a gift...make it clear it's a one time deal but she can renew her discount and even earn her $85 order free if she hosts!
 
Another vote for consultant gift.
 
Definately as a consultant gift and then proposing a show to get that discount back. It's amazing what will upset people isn't it? I mean a discount for a whole year is incredible!! To expect it even longer is crazy. She may have just forgotten or misunderstood. I would make it clear that it was just a one time deal on the extra discount.
 
pcheframsey said:
I would do it as a consultant gift, but tell you you will do it if she books a show to be held in the next few months. That way the next time she wants to place an order, she really will have the 10% PHD.
Click to expand...

This is what I would do too. If she has email she should have gotten reminders in August/Sept. that her PHD was about to expire. I just got mine (even though I've signedup)...

Hopefully, she'll appreciate the "gift" and book a show!
 
:mad: :mad: ARRRRRGH - I can't tell you how SICK I am of these GREEDY customers!! I had a customer ask me recently if she would get the 60% item at the shows that were booked off of hers (yes) and what about the shows booked off of that show? Like, would she continue getting 60% items from now until her line of peopel runs out?? And when I told her that she ONLY gets the 60% item a tthe shows booked of of hers, she got pissy!! Or the other night - two gals at my show...got totally drunk and disruptive - each spent about $75-$100...then called me the next day to cancel half of their orders. Or today - 8am on a Saturday mornign my phone rings...a guest from a show 3 weeks ago - put her forged cutlery in the dishwasher and it "rusted." Well...had she been LISTENING at my demo, she would have known how to care for her new knife!!! I told her as much (in much nicer terms) and am getting the knife replaced for her...but encouraged her NOT to put them in the dishwasher next time...and then went over all her other items to make sure she had listened when I talked about those. ARGH - customers are really irritating me this week!:(:mad: :mad: :mad:
 
That's OK someone when I first started told me that her 10% discount was forever that her former consultant told her that. I told her that it is not the case and sent her a copy of something that stated it was only good for 1 year. She backed off right away, guess she thought with my being new I would believe her. Little did she know that I knew before I signed about that.
 

Frequently Asked Questions

What does it mean that the October 2005 host can't claim credit?

This means that the host from October 2005 is no longer eligible to receive credit for any orders placed under their name for that month. This could be due to various reasons, such as the time limit for claiming credits having expired or the host not meeting certain requirements.

Should I process an $85 order if the host can't claim credit?

Yes, you can still process the $85 order. Since the host cannot claim credit, the order can be treated as a regular sale, and you can proceed with processing it without any issues related to the host's credit.

What happens to the commission from the $85 order?

The commission from the $85 order will go to you as the consultant, since the host is not eligible for credit. You will earn your commission based on the sale, which can contribute to your overall sales goals.

Can the customer still receive the products from the $85 order?

Yes, the customer can still receive the products from the $85 order. As long as the order is processed correctly, the customer will receive their items without any issues, regardless of the host's credit status.

Is there a time limit for processing orders related to past hosts?

Yes, there is typically a time limit for processing orders related to past hosts. Each direct sales company, including Pampered Chef, has specific guidelines regarding how long after a party a host can claim credit or how long orders can be processed under their name. It's essential to check the company's policies for accurate information.

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