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[byrd1956]

Last night a customer went to my website to order from a friend's show; the order never showed up. When I talked to her I learned she ordered from the outlet, too. She said the instructions were not clear that she was suppose to put the host's name in and she thought she was ordering from Jen's show. She said she got a confirmation e-mail about her order and my name was on it, but Jen's was not. She also said it said she had 3 business days to cancel the order. I advised her to call HO and tell them she had changed her mind about the order. She called this morning and was told she could not cancel the order. (I assume she only said she wanted to cancel since this was my advice). I have not spoken w/her only got her e-mail telling me what happened and that she was leaving it up to me to get Jen the credit. Any suggestions???? I thought if I have her forward the HO e-mail to me and I get the product when it is delivered I can send it back and cancel the order and have her cc credited. I could also put her order on the show and once she gets her cc credited she could pay me back. It seems like a lot of extra trouble for both of us and I don't know if she will agree or not.
A long time ago something like this happened and the customer just kept saying bad things about PC because they would not let her cancel the order; that host never did get credit for the order. When I talked to HO they told me once an order was placed it was too late to cancel......I personally think that is rather strange. Advice appreciated!

 

[NooraK]

They're very quick on their turn around for shipping, so unless it's canceled almost immediately, it's too late. The "cancellation" in 3 days is exactly what you mentioned, sending the product back and getting a full refund, including shipping.

 

[esavvymom]

Somewhere I've read in a policy that they can cancel only if the order has not been shipped (or maybe released for shipping??) and if there was an issue with a credit card.She can return the order in the 30 day window,a nd just reorder under the show. Make sure she realizes she can't get the outlet items on the show- so she may just want to return the non-outlet items and still keep her outlet items.