Online Order Went to Wrong Consultant

[[email protected]]

Has this happened to anyone? My niece was on my facebook page, clicked on my website, placed an order, and her confirmation came back with another consultant's name on it. Isn't that strange? How does this happen? I e-mailed HO and she's calling them this morning. If they can't change it,she's going to cancel the order and try submitting again.

 

[ChefBeckyD]

If the link on your FB page went to anyplace other than your homepage (like if it went to the online catalog, etc...) then that times out after 2 hours, and when you click on it, it takes you to the PC main website, instead of your personal website.

 

[Sheila]

Sometimes, if you HURRY - the niece can sign back in and there's a "cancel" button. Once it's been processed, the cancel button goes away. You have to do it FAST!!!

 

[[email protected]]

Thank you Becky and Sheila for that info. I got the link directly from my outlet, not my homepage. I guess I should change that! Wow, all this stuff to know, lol....thank you again!!

 

[annew]

This just happened to me you can call HO & put the order on Hold if you have the order # & then your neice will need to call & cancel the order & then re-submit under your website.

HTH!

 

[[email protected]]

Thanks Anne! My niece did cancel and she'll re-order tonight.

 

[[email protected]]

I can't believe it. The same thing happened AGAIN. She went to my website, ordered, and it came up as another consultant. HO told her it was something about cookies. This is ridiculous now...

 

[esavvymom]

If it's cookies, why wouldn't it show her the other consultant's name across the top, not AFTER she completes the order.I'm not sure I buy that excuse. Sounds like an easy answer for a problem they have no real explanation for. But, she can clear her cache/history/cookies by going to her browser's preferences. then TYPE in your address. Hopefully, she'll be willing to do it.Question I would ask is how did it go to that website int he FIRST place, if she entered yours? Timeout- yes- IF she let it sit that long. Sounds like they need to remove the whole timeout feature on web links anyway.

 

[[email protected]]

@Bobbi, I agree with you. There is something definitely wrong. I ended up just ordering the things as a personal order and I'm just going to give them to her for her trouble. Since it was on her debit card, they will be taking the money from her account, because although they cancelled her order, they said it takes a few days for the cancellation to go through. I'm still very confused on the entire issue and although I sent an e-mail to HO, I will be calling them today. I'm wondering how many other people have ordered through peoples outlets and went to different consultants

 

[annew]

this is how I missed earning MAUI!!!!!!!!!!!!!!!!!!!!!!!!!!
I submitted the order 2 minutes after 1am (ET) midnight (CT)b/c 1 of my previous hosts called & placed a last minute order w/me bc she was locked out of her computer & then I added it in mine.....long story my computer crashed on New Years Night.....took me 15 minutes to get the order to go through b/c it kept pulling up my information!!!!!!!!!

HO doesn't have the technology to tell if you're having trouble submitting shows/orders....which REALLY they should have!!!!!!

sorry my rant is over!

 

[[email protected]]

this is how I missed earning MAUI!!!!!!!!!!!!!!!!!!!!!!!!!!
I submitted the order 2 minutes after 1am (ET) midnight (CT)b/c 1 of my previous hosts called & placed a last minute order w/me bc she was locked out of her computer & then I added it in mine.....long story my computer crashed on New Years Night.....took me 15 minutes to get the order to go through b/c it kept pulling up my information!!!!!!!!!

HO doesn't have the technology to tell if you're having trouble submitting shows/orders....which REALLY they should have!!!!!!

sorry my rant is over!

Oh no!! That IS terrible!! I'm SO sorry that happened. How frustrating that must be for you

 

[annew]

thanks! it was pretty un-settling I'm still not over it 4 months later....

 

[elijahstrust]

I had supplied a link to a fundraiser "home" page and the person placed the order but it came through as an online individual order. After talking with Tech support, they assured me that this was the same as if someone had received the e-vite and said they weren't attending so it should have gone through under the fundraiser. They had no explanation as to why it hadn't.