Urgent Did Host's Online Order Get Cancelled?

[amy07]

I have a past host who placed a rather large online order today, thinking it was going to be for me. Unfortunately, it did not. Apparently she had ordered online for a friend's show, and the other Consultants website popped up when she went to place her order today, and she didn't notice it until she submitted the order. she emailed me immediately asking if I could fix it and I explained that she would have to call HO to cancel the order. When she tried they told her that she couldn't cancel the order Is there any way to find out if it was cancelled?

 

[janetupnorth]

She can login and cancel on her end unless it is processed. Have her try that.If not, ask her to refuse the package that comes. You can enter and individual order for her in P3 and have it shipped to you so you don't get which box to refuse mixed up.HO CAN cancel the order...odd...

 

[cathyskitchen]

Yes, she can cancel it. I've had a friend do the same thing and was able to cancel it. Have her call home office back and ask to speak to a supervisor.

 

[amy07]

thanks! hopefully this can be resolved today.

 

[trps]

Unless she ordered from the outlet. They can not be returned.

 

[janetupnorth]

Unless she ordered from the outlet. They can not be returned.

She can still cancel the order itself if not shipped or refuse the package if unopened.

If opened, then there is an issue on return.