Why Don't People Listen? Hosts' Frustration with Pampered Chef Orders

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Discussion Overview

This thread discusses the challenges Pampered Chef consultants face when hosts' friends attempt to place orders online, particularly regarding the use of outlet items and name recognition issues. Participants share their frustrations and experiences related to these ordering processes.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant, identifying as a consultant, expresses frustration that hosts' friends often do not follow instructions for ordering, leading to missed opportunities for hosts.
  • Another participant shares their experience of having a host with a long name, suggesting that a search function could alleviate confusion for guests trying to find the correct show.
  • Several users mention the idea of creating a second online show with a simplified name to help guests locate the host more easily.
  • One participant notes that outlet orders do not count towards a show, which can confuse guests and negatively impact hosts' sales.
  • Another participant expresses concern about the P3 system allowing outlet items to be entered into guest orders, which complicates the ordering process.
  • One participant recounts a specific incident at a fundraiser where a guest struggled to understand that outlet items could not be included in the show order.
  • Some participants highlight that entering just the first letter of a host's name can bring up a list of potential matches, which may help guests find the correct host.

Areas of Agreement / Disagreement

Views differ on the effectiveness of current ordering processes and the clarity of instructions provided to guests. There is no clear consensus on solutions, though several participants suggest improvements.

Contextual Notes

Participants share personal experiences and frustrations related to the ordering process, particularly with outlet items and name recognition challenges. The discussion reflects a range of individual experiences rather than a unified approach.

Who May Find This Useful

Consultants who encounter similar issues with host orders and are looking for insights from peers on navigating these challenges.

B
BethCooks4U
Gold Member
Messages
12,926
Why don't people listen?? :grumpy: I ALWAYS stress to my hosts that they should send their friends to my website to see the catalog and order on their show. I TELL the host to tell them to put the host name in the screen to get to her show and I put their name as SHE GAVE IT TO ME on that same note.

Well, TWO of my last catalog host's friends had lots of outlet orders included in their orders. They had put her "full"??? name in and couldn't find her and then just went the other way to order. :cry: They didn't know...

One has ordered the outlet things and hopefully the other will too but I feel SO bad for the host - they both had around $100 orders with the outlet added to the show items - and they don't get the knife either.

Lesson: Be even MORE clear about this especially with catalog hosts!


...and why can't PC give options to the guest if they are close in the name??
 
I've got a host next month who has a really long name, and it would be really nice if there were a search function so her friends wouldn't have to know it exactly. Sounds like a good suggestion for the Tech Dept.
 
chefann said:
I've got a host next month who has a really long name, and it would be really nice if there were a search function so her friends wouldn't have to know it exactly. Sounds like a good suggestion for the Tech Dept.
Click to expand...

You could always add in a second show online that says Suzie B. That way they could just look her up by that instead of Berwosklinsky.
 
wadesgirl said:
You could always add in a second show online that says Suzie B. That way they could just look her up by that instead of Berwosklinsky.
Click to expand...

WOW thats a good idea... I would have to print out those orders and enter them into P3 but it would help. You smart little cookie :)
 
P3 will pick them up, since you have to point to the orders online anyway.
 
Are you saying that an outlet order will count on a show?????
 
No outlet orders do not count for a show.
 
no, the outlet orders don't count...that is the problem. People don't listen to what we tell them. By ordering from the outlet the guest spent their money and it didn't help the host.
 
Ok sorry!!!!! I totally misunderstood. I need a nap already this morning..............
 
  • Thread starter
  • #10
No, outlet items can not be added to a show - that's the point.

I was upset that P3 will let you enter the outlet numbers onto a guest order (has the red dot next to it and you can't submit with that). The problem there is that if you're not watching closely you'll have to deal with those orders after the fact and the shipping could be out of your pocket. P3 should NOT be able to accept those item numbers at all!

AND while I'm complaining - why do they have those small tools on the outlet whose only difference from the ones in the catalog are the shape of the handle. Thanks for taking away from our show sales. lol

I like the outlet but they need to take more care of what's on there and how people see it. If someone logs in to order on a show (and does it right) they can't even see the outlet until they clear cookies - they stay connected to the show even after it's closed. Our tech group is SOOOO brilliant! Why can't they fix these small things that are so big a problem for us??!!
 
BethCooks4U said:
No, outlet items can not be added to a show - that's the point.

I was upset that P3 will let you enter the outlet numbers onto a guest order (has the red dot next to it and you can't submit with that). The problem there is that if you're not watching closely you'll have to deal with those orders after the fact and the shipping could be out of your pocket. P3 should NOT be able to accept those item numbers at all!

AND while I'm complaining - why do they have those small tools on the outlet whose only difference from the ones in the catalog are the shape of the handle. Thanks for taking away from our show sales. lol

I like the outlet but they need to take more care of what's on there and how people see it. If someone logs in to order on a show (and does it right) they can't even see the outlet until they clear cookies - they stay connected to the show even after it's closed. Our tech group is SOOOO brilliant! Why can't they fix these small things that are so big a problem for us??!!
Click to expand...


OMG!!! I had this happen at my fundraiser wed night! This gal showed up allready had a catalog and had 3 or 4 pages printed from the outlet. I took me telling her like 4 times that she could not order outlet items on the show. Then I finally got her to understand that she needed to go back and order online. But the host and FR would not bebefit, OK got it. Then She keeps showing all her friends the outlet stuff and tries to get them to buy that stuff instead of what they have ordered from the show!!! I kept saying "yes the outlet items are a good deal BUT this FUNDRAISER will NOT get credit for those purchases!!" Ugh... some people!
 
Something worth noting on doing a search: you can enter as little one letter in the first or last name field and a list will appear of all hosts that start with that letter.
 
  • Thread starter
  • #13
pc_cindy said:
Something worth noting on doing a search: you can enter as little one letter in the first or last name field and a list will appear of all hosts that start with that letter.
Click to expand...

That must be new! How cool!! BTW: It just lists hosts who are with the consultant whose website you are at. I did "k" and it showed 3 of my hosts.

That will help. THANKS!! Host coaching: "Tell your friends just to put the first letter of your name in and pick you from the list - that way if there's a mispelling they can find you!"
 

Frequently Asked Questions

Why do hosts feel frustrated when their guests don't listen to their product recommendations?

Hosts often feel frustrated because they invest time and effort in sharing their favorite Pampered Chef products, but guests may overlook these recommendations. This can happen due to a lack of understanding of the products' benefits, distractions during the party, or simply personal preferences. It's essential for hosts to engage guests with interactive demonstrations to better capture their attention.

What can hosts do to ensure their guests pay attention to the orders being placed?

To ensure guests pay attention, hosts can create an engaging atmosphere by using interactive cooking demonstrations, sharing personal stories about the products, and encouraging questions. Additionally, providing clear instructions on how to place orders and highlighting special promotions can help keep guests focused on the ordering process.

How can hosts address the issue of guests forgetting to place their orders?

Hosts can follow up with guests after the party by sending reminder messages or emails that include links to the order page. They can also create a sense of urgency by mentioning limited-time offers or exclusive discounts that are available only for a short period. This follow-up can prompt guests to complete their orders.

What role does communication play in a successful Pampered Chef party?

Effective communication is crucial for a successful Pampered Chef party. Hosts should clearly explain the ordering process, product features, and benefits while encouraging open dialogue with guests. By fostering a welcoming environment where guests feel comfortable asking questions, hosts can enhance engagement and ensure that orders are placed correctly.

How can hosts handle their own frustration when guests don't listen?

Hosts can manage their frustration by focusing on the positive aspects of the party, such as the connections made and the fun shared. It's important to remember that not every guest will be interested in every product. Hosts can also seek feedback from guests to understand their preferences better and adjust their approach for future parties, turning frustration into a learning opportunity.

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