What to Say to a Host Who's Mia?

[sklay723]

So I had a show early this month...and now we're at the END of the month. I have called repeatedly to get it closed, and she continually asks for an extra day or two. I have checks from three guests, cc numbers for three more, and sales are currently hovering above $300, so it's not a matter of getting the show to qualify. She went on vacation and didn't call before leaving to close (like we'd discussed AT the show) and she's been back for two weeks now (during which time I've probably called four or five times). What is the most tactful way I can get her moving to get this thing closed? Her guests are probably wondering where her products are. Should I call them and tell them we're closing soon?

I just left her yet another voicemail saying that I aim to close the show before Friday and that I don't want her free products and half-price item to go to waste...is there anything else I can say to light a fire here?

I have had 38 shows and have never had to deal with anything like this. Crazy. Any advice would be appreciated.

 

[smspamperedchef]

Well, since you said til Friday wait til then. If no word, then Sat morn leave a message with her that you will be closing her show Sunday afternoon at 4pm (or whenever you deicde) and unless you hear from her you will go ahead and pick out host benefits and close the show. That SHOULD get her moving. However, had a host like that before, and NEVER heard from her again. This girl had a cooking show scheduled but had to cancel it for whatever reason. However, she had 2 online orders totaling just over $200. Tried closing for almost a month. Left her a message that I would pick the host benefits, etc and she NEVER got back with me. Got a few nice things that way! Strange I know! Some people!
Good luck and let us know how it works out!

 

[DebbieJ]

yeah, I would close it Saturday and have it shipped to YOU.

 

[pampered.chris]

As long as you have all of the orders and money, I would do as everyone else said and as of Sat morning if you haven't been able to get in touch with her, let her know that you will be closing it on Sunday and ordering what you think she would want for the hostess benefits and to please get back to you if she would like it done another way.

And yes, have it shipped to YOU!!

 

[pamperedpals]

I agree with everyone else is saying. If you do not hear from her by Friday evening, close the show Saturday am and send it in. Have everything shipped to you.

Good luck!

 

[chefann]

Ditto the above! And if she doesn't get back to you with what she wants, you use the host benefits! Get yourself some knives or the grinder set with the host bonus, and some other things with the FPV.

 

[cwinter474]

Ditto the above! And if she doesn't get back to you with what she wants, you use the host benefits! Get yourself some knives or the grinder set with the host bonus, and some other things with the FPV.

Yes, things YOU want, don't even try to pick something for her.

 

[pcchefjane]

Absolutely! As everyone has said, it is not fair to hold up other orders just for her! I can't imagine holding a Show and then not even contacting the Consultant back for the Host benefits!

 

[kaseydee]

This is where it will come in handy to have the HO imposed cut off date for shows on the 15th.

 

[sklay723]

This is where it will come in handy to have the HO imposed cut off date for shows on the 15th.

I could not agree more...it's going to be so much nicer to say "I HAVE to have this show closed by xx date, according to Home Office...."

I spoke with both hosts this evening (just as an update...one has been dragging for almost a month, the other for two weeks) but was in the car on my cell and have now set up appointments to speak with both of them tomorrow. One is close to $300 and the other is close to $400. Not huge shows, but that's $700 in sales that I want on my next commission check, in addition to the fact that it's also another 200 points for the bag promotion this month. I got tons of apologies and excuses, so I'm thinking they know they need to get everything locked in.

Thanks for the advice everyone! I love CS...

 

[lockhartkitchen]

Ditto. Time line is needed for this host. Also, call each guest to let them know the host was holding it up (say it tactfully), so it doesn't look like PC is slow. Also, especially with those who are using CC, they will need to know, so they know funds Were NOT taken out yet. THough it wasn't you, I would let each guests know I'm including a gift (don't tell them what- but I just use a season's Best, etc.)for them for the delay and let them know how PC prides in quick delivery of products. Deliver items to you, so you can personally get the orders out in a timely manner.