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What Reasons Do Order Submissions 'Fail'?

In summary, order submissions can fail for various reasons such as payment issues, out of stock items, or incorrect shipping addresses. To fix a failed order submission, customers can try resubmitting with updated information and contact customer service for assistance if the issue persists. If an order fails, customers can cancel it by contacting customer service, and in most cases, there will be no charges. To prevent failed order submissions, customers should double-check their information and use a secure internet connection and updated browser.
clshirk
clshirk
296
i'm trying to determine the cause- but I'm trying to submit an individual non-commission order and it tells me everything is fine until it goes through the application updates and officially tries to submit the order- and says it fails. What could be the cause? HO is closed today and I'm trying to get this done today if possible.
 
Restart your pc...could just be a connectivity glitch. If you are getting the updates, the order should go through.
 
  • Thread starter
  • #3
I'll try that when my hubby gets off the computer and try again.
 
Read your other thread, that is probably the problem....
 
Is this the order that wouldn't take a credit card? If so, that's the problem. Because it's a NON COMMISSION order, it must be paid with PC$, PC Debit or PC Visa.
 
  • Thread starter
  • #6
OK- so apparently it was all a technical issue this time around- so after reinstalling the program- we are in business. For some reason it was refusing to get updates. Now it has them. YAY! Order submitted.
 

What Reasons Do Order Submissions 'Fail'?

Order submissions can fail for a variety of reasons. Here are the top five most frequently asked questions about order submission failures:

1. Why was my order submission rejected?

There are several reasons why an order submission may be rejected. This could be due to an issue with payment, an item being out of stock, or an incorrect shipping address. Please check your order confirmation email or contact customer service for more information.

2. How can I fix a failed order submission?

If your order submission has failed, you can try resubmitting it with updated information. Make sure to double-check your payment details and shipping address before trying again. If the issue persists, please reach out to our customer service team for assistance.

3. Can I cancel an order that has failed?

If your order submission has failed, it is likely that the order did not go through and no charges were made. However, if you notice a charge on your account, please contact customer service to request a cancellation.

4. Will I be charged for a failed order submission?

In most cases, a failed order submission will not result in any charges. However, if there was an issue with your payment method, you may see a pre-authorization on your account. This will typically drop off within a few business days.

5. How can I prevent failed order submissions in the future?

To avoid failed order submissions, make sure to double-check your payment information and shipping address before submitting your order. Also, be sure to use a secure internet connection and update your browser to the latest version to avoid any technical issues.

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