Trying to Submit a Show and Can't!

[elizabethfox]

I just was able to finally get the rest of the orders from a show I was supposed to close last week. Two of the customers have called wanting to know when to expect their products, and i told them the host had not closed the show yet.

Now i finally have the rest of the orders, and info all put in P3 and it won't let me submit it! The only thing i am getting is an attention icon because a lady ordered a pineapple wedger that is on backorder. So i go to submit the show and it says "Your submission to the Home Office failed. If this problem persists, please contact the Solution Center at 1-888-OUR-CHEF."

I have no clue what's up.. the last show submitted went through fine... and i have done nothing new. I have updated and everything.

Anyone have this problem before and know how to fix it?

 

[jewls243]

I have had this problem before. And I ended up finding out the next day that P3 was having complications. If you have everything in like you are suppose to and it still is not working...check your internet connection just to make sure it's working. And then the only thing I can suggest is trying again tomorrow morning. Oh and ya know what...sometimes that means that you have to go and do some updates on p3 try that too! Good luck!

 

[elizabethfox]

Yep I have done the updates... when i click "submit" it acts asif it is going to go through... starts to apply data updates and then pops up with the above message.

I guess I will try again tomorrow morning.... and if i have to call tech support.

 

[babywings76]

Did you do the updates before trying to submit, or was it trying to do it at the same time?Maybe it's a fluke thing for tonight. If all the updates are done, and you then click submit, what is the message it's giving you?

 

[AnaCash]

Hi there! I understand your frustration with trying to submit your orders and encountering an error message. I would recommend reaching out to the Solution Center at 1-888-OUR-CHEF for assistance with this issue. They will be able to troubleshoot the problem and help you get your orders submitted successfully. In the meantime, you can also try clearing your cache and cookies or using a different web browser to see if that helps. Keep us updated on your progress and let us know if you need any further assistance. Best of luck!