Waiting for Window Decals: Shipping Issues with Online Order

[chefmoseley]

I ordered business cards as well as the car window decals they had on sale for 2/29.95. We received the business cards yesterday but nothing on the decals. I do understand that the shipping time stated upto 10 days but is it normal for them to ship items separately? Our bank account has only been billed for the business cards even though the receipt they emailed me shows both items. Should I just wait or should I call to find out what's up?

 

[vwpamperedchef]

i would definately call. perhaps you can find your receipt? maybe it was left off the order? definately CALL today!

 

[NooraK]

If your receipt shows both items, I'm sure you'll get both. Since the business cards are personalized, and the decals are not, they're probably shipping from two different locations. My decals came in a flat cardboard envelope.

 

[chefmoseley]

my decal was personalized with my info....

 

[vwpamperedchef]

Don't wait! Call -- and if you don't get the answer you are looking for, ask for a supervisor. Gosh, I mean its been two months. That's ridiculous!

 

[chefmoseley]

the order wasn't placed on 2/29 it was the decals that were 2/29.95 dollars

 

[sklay723]

I ordered some items from Merrill and they were shipped individually. They don't charge your account until your items ship (at least, that's what I think...I could be wrong) so if your decal hasn't shipped yet that would be why you haven't been charged yet. It doesn't hurt to call and check, but I am of the mindset that they are probably being produced separately (in different locations) and at least they were nice enough to send your business cards ahead instead of waiting to send it all at once.

 

[DebbieJ]

I ordered some items from Merrill and they were shipped individually. They don't charge your account until your items ship (at least, that's what I think...I could be wrong) so if your decal hasn't shipped yet that would be why you haven't been charged yet. It doesn't hurt to call and check, but I am of the mindset that they are probably being produced separately (in different locations) and at least they were nice enough to send your business cards ahead instead of waiting to send it all at once.

That is exactly how Merrill operates and why you haven't received your decals yet.

 

[chefmoseley]

thanks gals just wanted to verify : )

 

[chefshelley59]

I ordered some items from Merrill and they were shipped individually. They don't charge your account until your items ship (at least, that's what I think...I could be wrong) so if your decal hasn't shipped yet that would be why you haven't been charged yet. It doesn't hurt to call and check, but I am of the mindset that they are probably being produced separately (in different locations) and at least they were nice enough to send your business cards ahead instead of waiting to send it all at once.

I had ordered a few things on February 9th from Merrill, including the decals. I received the decals two weeks after getting everything else and then just Friday there was a charge on my account. I called Merrill and said why did you charge me this amount I did not order anything recently. They said it was from the decals shipped to me back in February!! They charged me seperately but it took two months before it went through my bank! So be careful and watch for the seperate charges, I had assumed it was taken care of two months ago.