Don't Do This to Your Customers!

[Intrepid_Chef]

About two weeks ago, I attended a Mary Kay party. As usual, these give me an opportunity to see what I should NOT do in my business and this is no different.

I purchased a bottle of eye makeup remover and a couple of their sponges to put eyeshadow on, and gave her my debit card number.

To date, it STILL has not come out of my account! I watch for it daily. Last week I was so afraid I'd be overdrawn that I deposited a check meant for a medical bill and waited until after payday to cash it.

Last week I left her a message which she did not return.

Today I finally reached her. She said, "Oh, I just haven't had a chance to get those to my director, but the products should be in soon."

Um, she had them in stock. Can you imagine how long I'd be waiting if she was still waiting to turn the order in?

So now every time I do my bank balance I must balance around that debit that should have come out two weeks ago!

A frustrating experience! As God as my witness, I'll NEVER hold on to a check or a credit card for weeks on end again!

 

[raebates]

That must be frustrating.

 

[minirottie]

Today I finally reached her. She said, "Oh, I just haven't had a chance to get those to my director, but the products should be in soon."

Um, she had them in stock. Can you imagine how long I'd be waiting if she was still waiting to turn the order in?

Why does she need her director to place an order? That's not typical from what I remember..

So she had them in stock but you didn't get them at the party?

 

[Intrepid_Chef]

She's new. And yes, I did get them at a party. I mostly wanted to make sure she didn't have any problems with the card, but sheesh. I hate waiting weeks and weeks for a check to clear, which is why I used the card. I would have borrowed cash from my fair earnings if I'd known she would do this!

 

[ChefZee]

I had a PartyLite lady (I guess it was the host's fault, though) who kept her show open for like 6 weeks. A friend of mine and I ordered stuff for Christmas gifts in like mid October, finally after Thanksgiving we just cancelled our order...

 

[Sheila]

It's probably like our cash & carry. She can't charge your card for YOUR order, so she's charging the amount you owe to pay for someone else's order, and she'll keep their cash. Bad move though. I'd just tell people that they can order by card & wait for it to arrive, or they can pay cash/check NOW and take it with them. My guess is she doesn't have any more orders to submit & is having her Director charge your card & then the Director will give her the cash.