Ugghhh, Another Broken Stone W/ Handles!

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Discussion Overview

This thread discusses experiences related to the breaking of round stones with handles, particularly during use in the oven. Participants share personal anecdotes about the frequency of breakages and express concerns regarding the quality of these products.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Debate/contested

Main Points Raised

  • One participant, identifying as a consultant, reports that they have sold 13 stones, with 7 breaking, expressing concern over the odds of breakage.
  • Another participant shares their experience of a guest who has gone through four stones in about 10-11 months, with breakages occurring in the oven.
  • A participant mentions their mother's stone broke on its first use, highlighting the impact on sales from a catalog party.
  • Several users note the possibility of a bad batch, with one participant stating they have not received complaints recently.
  • One participant mentions having to replace multiple stones, with a customer service representative indicating that many stones have been replaced and that the issue is being investigated.
  • Another participant expresses that they have not experienced any problems with their stones, despite having sold many.
  • One participant recounts a recent experience where their stone broke into three pieces while in use, raising concerns about quality.
  • Another participant mentions that they have had to replace stones for a guest multiple times, indicating a pattern of issues.

Areas of Agreement / Disagreement

Views differ regarding the frequency and severity of breakages. Some participants report multiple incidents, while others have not experienced any issues, indicating no clear consensus on the overall quality of the stones.

Contextual Notes

Participants are primarily consultants sharing personal experiences with the product, with some noting specific timeframes for when breakages occurred.

Who May Find This Useful

Consultants who have sold or are considering selling round stones with handles may find this discussion relevant to understand customer experiences and concerns.

heat123
heat123
Silver Member
Messages
6,922
I got another call yesterday from a past host-guest whose round stone with handles broke in half! This is the 7th stone of the 13 I have sold since it's premiering!:eek: That's just horrible odds! :(
Anyone else have this problem with Soo many!???
 
I am having the same problem, but with just ONE guest. She is on her 4th stone in about 10-11 months. Apparently, she says it's happening while in the oven??? I dunno. I use mine all the time and have never had any problems with it (knock on wood!!!).
 
My mom's stone broke in half in the oven. It was the very first time she used it too!
She had a catalog party for me and had almost $600 in sales. I sold 3 stones with handles.......I hope hers is the only one that it happens too........
 
Round Stone w/ Handles - Cracking

Yeah, I started a thread about this a while back. I think maybe there was just a bad batch of them! I haven't had any complaints within the month...
 
  • Thread starter
  • #5
bsaxman said:
Round Stone w/ Handles - Cracking

Yeah, I started a thread about this a while back. I think maybe there was just a bad batch of them! I haven't had any complaints within the month...
Click to expand...
I hope that's the case cause I'd hate for there to be more from the 13 I have sold so far!:grumpy:
 
I have had 3 in the past few months.
 
I had one replaced today...but it was from a Feb show.
 
Mine has not cracked and I think I've had 2-3 of them crack. I've sold lots of them, so I don't see a pattern.
 
I"ve sold quite a few. Out of all those, plus the one I had, only mine has cracked....at least that they've told me about.:)
 
Wow, this is really surprising! I have sold a lot and as of yet have not had any complaints..I got mine through the sell a thon back then and have not had a prob w/ mine either...
 
  • Thread starter
  • #11
Maybe it was the earlier batches, since no one is having problems lately? The latest one to call bought theirs in Feb and the others were earlier or around that time as well.
 
Yes, I had ALOT in february also
 
Wow! I baby my stone w/handles when I take it to shows because I am so afraid that I am going to break the handles in transit. I guess I should be more worried about putting it in the oven!
 
I must have gotten one of the good ones- I've not had any problems and use it several times each month. Sorry you are having this happen!
 
  • Thread starter
  • #15
Well, mine hasn't broken yet either (knock on wood) but maybe because I have only used it 2 times or so! It's my show stone so I use my old large round stone at home! :)
 
I have even taken mine to shows and have not had any problems. I believe I've sold about 4 of them. So far no one has had any issues. I have had more trouble with Triffle bowls arriving broken.

They just must have had a bad batch or something. Bummer!
 
My neice's just cracked, in the oven about 2 weeks ago. I think her's was from the end of last year.
 
I've had to have a number of the stones with handles replaced. I recently had a guest call me after her second one broke (she replaced it with a small saute pan). When I visited with the customer service rep at PC, she indicated that they had been replacing a number of these stones (more than others) and were looking into what might be causing it.
 
I just had a customer call today. Hers broke in half in the oven!
 
  • Thread starter
  • #20
pc_cindy said:
I've had to have a number of the stones with handles replaced. I recently had a guest call me after her second one broke (she replaced it with a small saute pan). When I visited with the customer service rep at PC, she indicated that they had been replacing a number of these stones (more than others) and were looking into what might be causing it.
Click to expand...
I'm glad HO is doing some research on this problem!:eek:
 
I got an email today, a past host/guest had hers break into 6 peices while making pizza in the oven. She bought hers in February too.
I have replaced quite a few of these, however I haven't really kept track of how many I have replaced vs how many are purchased. But I think there are more good ones than bad.
I hope.
 
I just ordered one in mid May for myself. I had it not even two days and was using it for the second time in the oven, and I heard a loud noise in the oven.....there was my stone in three pieces with my pizza all over the place!! I didn't know what happened. I am glad I am not the only one. Well, when I was looking at the broken stone, I notice a white piece of something that was in the middle of the stone. I thought it was styrofoam at first that was baked in there, but it was hard. I don't know if that had something to do with it breaking in the oven, but hopefully PC will figure out the problem. I got a replacement, but I am so worried it is going to happen again. Let's hope not.
 
I've had to replace two from the same guest about a month apart. The last time she asked if I'd trade her my flat stone for it. I did. She hasn't broken that one yet.
 
I just can't believe HO has made a big deal about SOME of the new metal pans discoloring and putting a stop sell on them so quickly. What about these stones? I have had 6 of them break (mostly from Sept - Nov shows) and the last 2 customers didn't want another one, they just got the regular large round stone and ordered a rack. One customer had 2 break. With all the posts I have seen about the stone with handles, I think the fact that they are breaking so frequently is worse than a little discoloration on the metal pans. Not sure what their reasoning is. Fortunately, they have been very good about the returns.
 

Frequently Asked Questions

What should I do if my Pampered Chef stone with handles breaks?

If your Pampered Chef stone with handles breaks, you should first check if it is still under warranty. Pampered Chef offers a lifetime warranty on their stoneware products, so you may be eligible for a replacement. Contact Pampered Chef customer service with your purchase details for assistance.

How can I prevent my Pampered Chef stone with handles from breaking?

To prevent your stone from breaking, avoid sudden temperature changes. Always preheat your oven before placing the stone inside, and do not place a cold stone directly into a hot oven. Additionally, avoid using metal utensils on the stone to prevent chipping.

Is it common for Pampered Chef stones with handles to break?

Can I still use my broken Pampered Chef stone with handles?

It is not recommended to use a broken stone, as it can pose a safety hazard and may lead to further breakage. If the stone is cracked or has sharp edges, it's best to discontinue use and seek a replacement through Pampered Chef's warranty program.

What are the signs that my Pampered Chef stone with handles is damaged?

Signs of damage include visible cracks, chips, or breaks in the stone. Additionally, if the stone has developed a warped shape or if there are any loose handles, it is advisable to stop using it and consider a replacement.

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