My customer got her stone in Sept., of 07. In July of 08 it had to be replaced and now the replacement is being replaced. She really wanted to exchange it for a lg stone w/o handles, but try as I might the solution center would not do it..... I know it was over a year, but my host is worried she will have to get this new one replaced sometime in the future! I have lost count of how many stoned I've had to replace and of course I do all the mailing for my customers. It is actually getting rather frustrating to have to send the stone (or a part of it back) each time. Anyone else lost count of their exchanges???