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Round stone with handles still a problem?

PamperedchefDaly

Member
Gold Member
Jul 22, 2008
487
3
I've read alot of posts about the round stone with handles breaking. I myself have had several customers complaining. The last post I read was April, 2009. Is there still a problem with them?

Last night at a party a very good customer and friend asked how customers are liking the new stones (he has many of the flat ones), since he wants to get a few for friends. I needed to be honest and told him that there had been reports of problems in the past. Well, it turned out that all he wanted was the stones so he didn't place an order :( and is waiting awhile to see if the problems are ironed out.

I'm just wondering if I should contact him in the near future and tell him I haven't seen any negative reports since April. He knows all about the guarantee, but that I know that wouldn't be a selling point.

Any thoughts?
 
May 19, 2009
12
0
Hi Nancy-

I just had another round stone break on me. I love the rectangle and other stones but I do not recommend the round stones anymore. They just seem to break to easily. I'm not sure what others are saying but that is just my opinion. Good luck!
 

Porchechef

Member
Jun 13, 2009
82
0
I've never experienced round stone breaking on me- I have 4. I LOVE them! All of my customers who ordered these have not experienced any problems. I know that once I saw a crack and I immediately requested a replacement. I recall a customer saying that there was a small crack (1 inch) and it broke like after three bakings so I recommend telling your customers to inspect once they get it.
 

kdangel518

Advanced Member
Gold Member
Mar 5, 2009
933
1
I've had one customer's round stone break, but I've sold more than I can tell you. I think it's one of those things that just happens every now and again... unfortunately stoneware is very breakable, so it's going to happen! For a while there ALL the batter bowl lids were either arriving cracked or cracking shortly after arrival. Stuff like this happens, but I don't think the stoneware thing is a huge ongoing issue.
 

Chefgirl2

Advanced Member
Gold Member
Jan 23, 2006
993
6
I had lots of them break from shows before mid November. Since then I have only had one break, and when she said it shattered I was extremely happy. You see all of the others broke right down the center. When I was at conference I asked about the stone and they seemed to think the problem is solved.
 

Intrepid_Chef

Legend Member
Silver Member
Nov 6, 2007
5,185
20
I've never had a problem with mine breaking and I've had it for a year. Lots of people have had problems but not me.

Just tell them that you have no reason to believe he'll have a problem, but tout the guarantee and let him know he'll only have to ship a small piece of it if it breaks.

(To be honest, I use mine as a platter more often than I use it to bake!)
 

jennytodd

Novice Member
Jul 21, 2006
28
1
I've had 3 customers so far who've had a broken or cracked one w/in the past 6 mos.... the last time i called cust. service, the rep told me to make sure i'm sharing this with my customers to prevent it from happening: cover most of the stone with food -spread food like biscuits/cookies apart (or perhaps you're using the size of stone for your food), especially frozen foods; but most importantly turn the handles at an angle so that one faces the back corner of the oven, the other handle with face the front corner....the handles are thinner than the rest of the stone and heat more quickly, thus causing the stone to weaken or crack.
 

BlessedWifeMommy

Veteran Member
Oct 15, 2008
1,762
3
I've had 3 customers so far who've had a broken or cracked one w/in the past 6 mos.... the last time i called cust. service, the rep told me to make sure i'm sharing this with my customers to prevent it from happening: cover most of the stone with food -spread food like biscuits/cookies apart (or perhaps you're using the size of stone for your food), especially frozen foods; but most importantly turn the handles at an angle so that one faces the back corner of the oven, the other handle with face the front corner....the handles are thinner than the rest of the stone and heat more quickly, thus causing the stone to weaken or crack.




Wow! Glad to hear that advice.

Makes me wonder if some people have ovens with hot spots that heat the stone unevenly? I know the back of my oven always is hotter than the front.
 

zmom58

Member
Jul 19, 2006
397
1
When our stones break we really have no idea how our customers are using them. I thinkg the tip from HO-turn the one handle to the back corner of the oven is a great tip. Also spreading your food around evenly and covering your stone evenly is a good tip.
It's probably not a good idea to tell a customer that we have had problems in the past. And of course I am all about being truthful, but just because we have heard at meetings or on CS that stones are breaking doesn't mean that it is a big problem compared to how many The Pampered Chef sells. I think it's a good approach to have your customers talk about them at your shows. Try saying "Who loves their stoneware" rather than "Who has one of our stones?" that's when you could hear "mine broke!" and other negative statements. And of course always mention that wonderful 3 year guarantee. Then go in to the use and care tips and when you follow up with that customer care call go over some those same tips again so it becomes ingrained in their mind.
Our stones are a great investment in your kitchen. Just try and return something to Wally World or Target after 90 days even and you are out of luck. Don't forget too that if they are not satisfied they can return it within 30 days postage pre-paid back to PC.
Hope this helps.
Deb
 
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