Round Stone W/ Handles -- Cracking?

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Discussion Overview

This thread centers around experiences with the Round Stone with Handles, particularly focusing on issues related to cracking. Participants share personal accounts of stones breaking, adjustments made, and concerns about potential quality control problems.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Debate/contested

Main Points Raised

  • One participant reports having sold two Round Stones with Handles that cracked into multiple pieces, raising concerns about a possible "bad batch."
  • Another participant mentions having made adjustments on several stones recently, expressing gratitude for the company's processing of these adjustments.
  • Several users share feelings of guilt about repeatedly contacting the company for replacements, feeling like they are pestering them.
  • One participant notes that their stone cracked during a show, while another mentions that their sister's stones broke shortly after being replaced.
  • Multiple participants indicate that they have experienced high rates of breakage with the Round Stone, with some stating that it seems to be a widespread issue among their customers.
  • One participant speculates that shipping conditions might contribute to the breakage, citing damaged shipment boxes.
  • Another participant expresses frustration that a stop sell has not been implemented for the Round Stone despite the issues, comparing it to a recent action taken for metal sheets.
  • Some participants mention that the stones appear thinner than previous versions, which may contribute to their instability.
  • One participant shares a personal experience of a stone breaking while in use, emphasizing the emotional impact of the situation.
  • Several users express concern about the overall quality of stoneware products, noting that they have seen an increase in breakage among their customers.

Areas of Agreement / Disagreement

Views differ among participants regarding the extent of the problem, with some expressing significant concern over the breakage rates while others have had fewer issues. No clear consensus emerges on whether the problem is widespread or isolated.

Contextual Notes

Participants share experiences primarily related to the Round Stone with Handles, with some referencing other stoneware products. The discussion reflects a range of personal experiences and concerns about product quality and customer satisfaction.

Who May Find This Useful

This thread may be of interest to Pampered Chef consultants who have sold or are considering selling the Round Stone with Handles, as well as those curious about customer experiences and potential issues with the product.

I was just thinking...I am going to go back and make some Customer Care calls to my guests that have purchased the lg round stone w/ handles. Not that I am looking for trouble, but see if they are using it, etc. There may be some guests that bought one and it broke, but they didn't know who to call because they lost the receipt (as many guests do). I need to do my 3 calls a day anyway; these will be the next calls I do.
 
Another one bites the dust...Just got another e-mail from a customer. Hers broke on first use, too. :cry: Renee, I'm following in your foot steps. I'm going to be making some customer care calls today!
 
  • Thread starter
  • #33
Diane- in the past when reading your screen name i read it as "Dian Evil" LOL And now I realize what your last name is and that I was completely screwing it up! Sorry! :)
 
bsaxman said:
Diane- in the past when reading your screen name i read it as "Dian Evil" LOL And now I realize what your last name is and that I was completely screwing it up! Sorry! :)
Click to expand...

LOL - A couple of Cheffers have mentioned that before. Some people may think I am :eek:.

My daughter's name is Elyse. At school the kids' computer passwords are their first initial, first 3 letters of their last name, so she truly is Evil!
 
I have called to get several of these stones replaced. Probably 10-15 so far. I am hoping they are only breaking because of packaging and shipping like the bar stone used to break.

I love this stone and want to feel confident in selling it.
 
I have also had a lot of stoneware issues in the past 6 months, mostly with this piece. Just got another this morning!
 
I had a customer who got the large round stone with handles in January. It broke the 2nd or 3rd time they used it. So, we got it replaced & the replacement broke the very first time in the oven. I called HO & they let her replace it with the plain large round stone (without handles). She didn't want to try the handles one again. They reimbursed her the $2 or $3 difference. At least HO was very helpful & willing to work with the customer! :)
 
dianevill said:
LOL - A couple of Cheffers have mentioned that before. Some people may think I am :eek:.

My daughter's name is Elyse. At school the kids' computer passwords are their first initial, first 3 letters of their last name, so she truly is Evil!
Click to expand...
LOL!!! My son likes to tease my daughter and tell her that she's a germ! Even though her initials for her full name is JRM..... so he says "Hey Jessica, you're a JRM and really over emphasizing the "germ" part of it! My daughter just fumes:mad: ! And that is why he does it, because he gets a rise out of her.....Kids.....!

And add me to the list Diane about reading it as Diane Evill, but then I looked at your name and made the connection instantly! And all of us that know you, know that you are great and definetely not evil! You are an awesome person!:thumbup: ;) :)
 
Last edited:
I just got one of these for KE - hope mine doesn't break!!!! I haven't used it yet!
 
  • Thread starter
  • #40
dianevill said:
LOL - A couple of Cheffers have mentioned that before. Some people may think I am :eek:.

My daughter's name is Elyse. At school the kids' computer passwords are their first initial, first 3 letters of their last name, so she truly is Evil!
Click to expand...

That is hilarious! I literally had the biggest "A-hah moment" today when I read your last name! I just HAD to say something because I really felt like a doofus when I realized you weren't really evil... :) :)
 
I just heard from a customer who's stone cracked as well. Whats with it?
 
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