Shipment of Supply Order - so Slow!!!

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Discussion Overview

This thread centers around participants' experiences with delays in the shipment of supply orders. Many express frustration over the time it takes for their orders to be processed and shipped, with some sharing personal anecdotes about their own orders and the impact on their business needs.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant mentions submitting a supply order on 2/14, which has not yet shipped, expressing concern about the delay.
  • Another participant shares their experience of needing an order by a specific date for a bridal shower, highlighting urgency.
  • Several users report similar delays, with one noting that their order from 2/16 is still marked as "received."
  • One participant reflects on their past experiences, stating that orders used to ship quickly when they started in September '06.
  • Another participant discusses their expectations for shipping times, suggesting that a 4-day turnaround is generally acceptable.
  • One participant expresses confusion over the delays, mentioning that they were told their order would ship in 2 days but did not ship until much later.
  • Another user shares a positive experience with a show order shipping quickly, contrasting it with their supply order delays.
  • One participant speculates that the delays may be due to increased demand following a changeover kit distribution.
  • Another participant expresses frustration over the lack of communication regarding their order status after a week of waiting.
  • One participant shares that they contacted customer service and received assistance, suggesting that others might consider doing the same if facing delays.

Areas of Agreement / Disagreement

Views differ among participants regarding the normalcy of the shipping delays, with some expressing frustration and others suggesting that occasional delays may be expected. No clear consensus emerges on the reasons behind the delays.

Contextual Notes

Participants appear to be sharing personal experiences related to supply orders and their impact on business operations, particularly in relation to upcoming events and customer expectations.

Who May Find This Useful

Consultants who are experiencing similar delays with their supply orders or those interested in understanding the shipping timelines shared by peers may find this discussion relevant.

chefheather
chefheather
Messages
130
I submitted a supply order last week, that is showing received on 2/14/07 on my shipment status screen. However, it hasn't been shipped out yet!!

Is this normal? I wasn't a large order. The wait is killing me....
 
Oh no, please don't tell me that!!! I have one I just submitted Sunday. I need it by Friday! I have a bridal shower and I need the apron!!
 
Mine too. I sent in a supply order on 2/16 and it is still "received" and my personal order from 2/17 isn't even showing up yet!!!!

I don't know if this is the norm or not. When I first started in September '06, orders seemed to show up and ship out very quickly.
 
that happened to me to I submitted mine 2/13 it shipped out 2/17 wont get it until 2/21 I was not to happy
 
I'm curious how long you're telling your customers it takes to get their orders? Are they expecting fast shipment like you are?

If it only takes 4 days for an order to ship, that's AWESOME! Have you placed orders with other companies lately? I know we're accustomed to quick shipping, and it can be frustrating when things don't go out the next day, but a 4 day turn around is really wonderful!

When I place my orders with a deadline in mind for when I need it, I hope and pray it will show up, but if it doesn't show up in time, I figure it's my own fault for not putting in the order sooner..... I still tell my customers that once the show is submitted it will be 2-3 weeks for delivery. They're always very pleasantly surprised when it shows up in 1-2 weeks, instead...
 
pampchefrhondab said:
Oh no, please don't tell me that!!! I have one I just submitted Sunday. I need it by Friday! I have a bridal shower and I need the apron!!
Click to expand...

Rhonda, I am afraid you probably will not get it in time.
 
pampchefrhondab said:
Oh no, please don't tell me that!!! I have one I just submitted Sunday. I need it by Friday! I have a bridal shower and I need the apron!!
Click to expand...

I just emailed you...I have one and live in Indiana too!
 
I put my supply order in on the 16th and it is still being recieved... I emailed them and they said it was being processed...
 
I submitted a supply order on 1/31, and it just shipped on 2/16. I called them over a week ago, and they said it would ship in 2 days, and still didn't ship until the 16th. I really don't understand why it is taking them so long. They said something about the quick start kit I ordered was the hold up, but couldn't tell me why.
 
On the upside of the supply orders... I submitted a show on Sunday night... It was put on hold got it resolved yesterday and the ordered was shipped today!!! That was a fast turn around... wish my supply order would do the samething:) I need my stuff so I can get started on a fundraiser!!
 
I don't know the answer but it may be that they aren't as prepared as usual for the demand on new supplies after sending out the changeover kit. To me they should expect the rush--it's not new afterall it happens every 6 months.

I sent in a supply order on a Thursday and got it the following Tuesday which I thought was great. I don't know if they are taking/filling orders on P3 faster than PP? I can't prove it but am trying to figure out why others are having a problem.
 
  • Thread starter
  • #12
Harriet, I submitted my order on P3 and it's been a week. Sorry, I don't think that is it...I guess you are just lucky.
 
Is was a thought Heather--I was hoping and glad it's not true as that wouldn't be fair at all to everyone else.

Hoping your supply order gets to you real soon!
 
kimmers said:
I submitted a supply order on 1/31, and it just shipped on 2/16. I called them over a week ago, and they said it would ship in 2 days, and still didn't ship until the 16th. I really don't understand why it is taking them so long. They said something about the quick start kit I ordered was the hold up, but couldn't tell me why.
Click to expand...
There is absolutely NO Excuse for that! I would call and complain bitterly if it takes that long again! My Supply orders have always shipped within a couple of days.
 
  • Thread starter
  • #15
I'm still waiting on an update about my supply order. Today is the 7th day and still nothing. I'm just glad that shipping is faster for my customers. I submitted a show on Monday evening 2/19 and it shipped yesterday (the next day). Thank goodness....I was worried I would have a host wondering where her stuff is.
 
  • Thread starter
  • #16
I called HO and spoke with a really nice lady, Diane. She is going to forward my issue over to a supervisor in shipping. She reviewed my order and found no reason as to why it would be delayed. So, I suggest giving them a call if your order is taking awhile to ship out.
 

Frequently Asked Questions

Why is my Pampered Chef supply order taking so long to ship?

There can be several reasons for delays in shipping, including high demand for products, supply chain disruptions, or issues with inventory levels. It's also possible that your order is being processed during a peak season, which can lead to longer wait times.

How can I track my Pampered Chef supply order?

You can track your order by logging into your Pampered Chef account and navigating to the 'Order History' section. There, you will find tracking information for your shipments. If you have not received tracking information, check your email for updates or contact customer service for assistance.

What should I do if my order has not arrived by the expected delivery date?

If your order has not arrived by the expected delivery date, first check the tracking information for any updates. If there are no updates or if the tracking indicates a problem, contact Pampered Chef customer service for assistance. They can help you determine the status of your order and provide further guidance.

Are there any ways to expedite my supply order shipping?

Will I be notified if there are delays with my supply order?

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