Returning a 2.5-Month-Old Stone: A Customer's Plight

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Discussion Overview

This thread discusses experiences related to returning Pampered Chef stoneware, specifically regarding the expectations for returning either the entire stone or just a portion of it. Participants share their personal experiences and varying interpretations of the return policy, particularly in cases where stones have cracked or broken.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant expresses frustration over being asked to return an entire stone that is only 2.5 months old, noting that they have never encountered this requirement in eight years.
  • Another participant questions whether the entire stone needs to be returned, suggesting that only a palm-sized piece may suffice.
  • Several users mention that they have successfully returned only palm-sized pieces of stones, citing experiences where they were told that a piece was sufficient if the stone was already broken.
  • One participant shares that they were advised by a representative that a palm-sized piece is all that is required for returns, indicating that the automated messages may not specify this detail.
  • Another participant recounts an experience where they were told to return the entire stone for an exchange, but they had already broken off a piece to send back.
  • Some participants discuss concerns about the quality of the stones, noting that they have observed differences in thickness and sturdiness between older and newer models.
  • One participant humorously suggests that breaking the stone can be a therapeutic act for customers, while others share similar sentiments about the return process.

Areas of Agreement / Disagreement

Views differ on whether the entire stone needs to be returned or if a palm-sized piece is sufficient. Some participants agree that only a piece is necessary, while others recount experiences that suggest the requirement may vary.

Contextual Notes

Participants are sharing personal experiences and interpretations of the return policy, which may not reflect an official stance from Pampered Chef. The discussion highlights varying customer service experiences and concerns about product quality.

Who May Find This Useful

This thread may be useful for Pampered Chef consultants who encounter similar return issues with stoneware and seek insights from fellow consultants' experiences.

taterbug said:
I knew I had seen this post before and finally found it after starting another one.....
I did an adjustment (through CC) today for the lid on my DCB and received the automated notice to return the product. I intend to break and return a piece as I have read all of your posts and see that is how it is done.
My question is.....will HO immediately send out the replacement or will they wait until they receive my lid? I really need my DCB for shows and don't want to be without a lid.
The only adjustment I have done for a guest did not require returning the product and it shipped very quickly.
Click to expand...

They do not send out the new piece until they have received the broken one.
 
pamperedpals said:
They do not send out the new piece until they have received the broken one.
Click to expand...

Not true, if it is a sample order or a consultant order, they will ship immediately so you are not without it.

If you have more questions, check the status or call HO.
 
janetupnorth said:
Not true, if it is a sample order or a consultant order, they will ship immediately so you are not without it.
Click to expand...
Well, I am a consultant now but I bought the DCB as a host back in November of 2008. The consultant I bought it from gave me the show number so I just went in and did the adjustment through CC. I guess HO will just look at it as a guest's DCB and not be in any hurry?? Should I go ahead and call them?
 
I just called HO and she said that they would go ahead and ship it out since I am a consultant. That is very helpful and the hold time was less than a minute or so.
 
pampered1224 said:
Oh I forgot to mention that I adjusted a DCB in January. My Aunt foolishly did not open it right away and then discovered that the cover did not sit properly on the base.
I had to adjust a DCB for this reason too. She was still within the first 30 so they payed to ship - but she said she could see right through to the bottom when the lid was on it. Crazy.
Click to expand...
Click to expand...
 
You have to call them if the adjustment is more than a couple of weeks old--I have had at least 6 adjustments since January where they just get lost in cyberspace or something and never get released--when I call on it the answer I get is "oh, it's on hold". Um...WHY??? They never know....I guess it's the new system. I think they must have a bunch of new people training in the solution center too because I am getting a lot of people who either don't know the answer or are easily overwhelmed with simple questions. Anyway, if it's more than a couple of weeks, call em--it's probably stuck in the system somewhere.
 
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