Help Needed: Finding Return/Exchange Address for Piece of Stone

[JaimeQ]

I have a customer trying to return a piece of her stone to be replaced... she doesn't have the address to return it to... and I can't find it either... anyone know where to find the address for returns/exchanges?? TIA

 

[rennea]

Back of the receipts......

I'm in Canada so I don't have the US address.

 

[JaimeQ]

I looked on the back of the reciepts I print and there is not address that I saw.

 

[rennea]

The Guest Order forms I guess I should say.

 

[JaimeQ]

Just checked the HO order forms and they only have the website, phone number and email address....

 

[rennea]

Just checked the HO order forms and they only have the website, phone number and email address....

oh sorry my bad then, maybe check CC.

 

[JaimeQ]

I"m also looking on there still having no luck... doesn't help that I am having to chase down my child cause she is getting in to EVERYTHING

 

[Christ Follower]

Where's Ann? She knows everything.....

 

[chefbliss]

In case you haven't found it yet... it's The Pampered Chef Attn: Return Goods Dept. at 180 Meadow Road, Addison Illinois 60101. You need to do a product adjustment online or call to get a reference # that needs to accompany the returned product & receipt. I usually make the adjustment for the customer and relay the instructions and ref. # but they can do it themselves by calling HO. Hope this helps...

 

[ChefBeckyD]

It's not on CC either....I asked one time why it was such a big secret, and why it was like pulling teeth to get the returns address - I had given it to a host to return a product, and she lost it, and I didn't have the info either, called HO, and had to BEG someone to give me the address :grumpy: They said it was because they only wanted to give it out with authorization #'s....so silly!

Anyway - I kept it on file then - here it is!

The Pampered Chef Ltd.
Return Goods Dept
180 Meadow Rd
Addison, IL 60101-1411

 

[JaimeQ]

In case you haven't found it yet... it's The Pampered Chef Attn: Return Goods Dept. at 180 Meadow Road, Addison Illinois 60101. You need to do a product adjustment online or call to get a reference # that needs to accompany the returned product & receipt. I usually make the adjustment for the customer and relay the instructions and ref. # but they can do it themselves by calling HO. Hope this helps...

The customer called in her adjustment on Dec. 18th and was never told she had to return a piece... this is the second time her stone broke... she I emailed her a couple days ago to see if she had gotten her new one and she hadn't so I called today... had an hour wait to find out they are waiting on a piece to be sent back. Thank you for the addy.