Return/Exchange Policy: How to Help Your Guest

[JaimeQ]

I have a guest that ordered the small round stone and she meant to order the medium round stone. Will she have to pay to return it for an exchange? I've never had to do a return/exchange before so any help would be great. TIA

 

[pamperedlinda]

If it is within 30 days PC will pick up & deliver at no extra charge. She will have to pay the difference in price though so have a CC ready when you do the adjustment.

 

[cmdtrgd]

As long as it is within 30 days of the shipment date, she won't have to pay to ship it back. She will have to pay the difference in the cost of the two stones.

 

[JaimeQ]

Ok thank you. It has only been a couple of days since the items were received.

 

[JaimeQ]

Ok so the guest finally got me the stone to return for the large round stone. The show was 5/5 and submitted 5/17. Is the stone still covered to be returned with out paying for the shipping? Also how do I go about doing this for her. I went into CC and went about it that way, but there is no option for returning because of wrong item ordered. Thanks for your help

 

[JAE]

You could wait to call HO tomorrow, but I think the online form is pretty thorough. It will tell you if a return is expected, and for any reason if a return is requested by a customer within 30 days of delivery, not the actual show, PC will pick up any mailing costs.