Guest Wants to Exchange an Item....

[PChefPEI]

Does anyone know what the policy is? She purchased the med round stone w/ handles, but wants the large one instead. Do I need to return one for a refund and then have her purchase the new one??

TIA!

 

[Becky0216]

Call HO and give them the info. Let them know you want to do an exchange and they will let you know the difference in price. You can pay the difference by the guests CC or your Debit card.

 

[PChefPEI]

Thank you, Becky!

 

[Becky0216]

no problem, hope I helped

 

[gingertannery]

I have a question... a host just received her order. She wanted a square baker and a pie baker. I accidently ordered 2 square bakers and no pie baker. So how do I fix this?? And do I need to pay shipping now? I have never had an order wrong.... TIA!!

 

[PChefPEI]

If host just received her order, I would think you should just be able to make a product adjustment without having to pay shipping.

 

[gingertannery]

Ok .. good.. this is the host I gave the 60% special (square baker - cranberry) to because she really wanted it and I didn't have the heart to tell her ..that was not one of the 60% off products. And it was not clear to her on the flier and she really wanted it. So I would hate to spend more on this. I messed up when I flip flopped the order to accomodate her getting the square baker.

 

[PChefPEI]

That was very nice of you, Ginger. I'm actually doing something like that too for my host yesterday. It's great when we can do something nice for our hosts!