Returning a Broken Large Round Stone: Mailing and Paperwork Process

[meganmcg]

I have a large round stone that I need to return for a customer, it is cracked in two. Can you really just break off a piece and mail it in an envelope (with the appropriate paperwork of course)? Thought I read on here somewhere that you could but wanted to check.

Thanks!

 

[NooraK]

You'll want to call the adjustment in first before you break additional pieces, but normally HO will just want a palm sized piece. But no breaking until you have a reference number in hand!

 

[meganmcg]

Thanks! I emailed the Solution Center just to make sure before I do any breaking I'm just imagining how much it would be to ship the whole thing....yikes!

 

[ahinchey]

I always tell them that it broke "into pieces". I once had a person at the SC say "return the broken half", which is very expensive! I now write in my adjustment form "I will return a palm size piece". I just break them up myself -- saves a tonne on shipping!

 

[PamperedchefDaly]

I just did an online adjustment for the rectangular baker that broke in half. I was told to "return the product". I had visions of a large postage bill.
So I called the SC and spoke to a live person. She assured me that I only needed to return a palm-sized piece.

 

[meganmcg]

I just did an online adjustment for the rectangular baker that broke in half. I was told to "return the product". I had visions of a large postage bill.
So I called the SC and spoke to a live person. She assured me that I only needed to return a palm-sized piece.

This is what the email from the solutions cetner told me to do as well. Thank goodness