lisatx04
- 74
I had a show in April and had a guest send her order via email to me. She has ordered from me in the past, and I know her pretty well. I closed the show, all items shipped and life went on. Last night, she calls me and says "where's my stuff? You cashed my check, but I don't have my items." I looked her up on my PP and when I entered her address, I entered the wrong address!! So now, to be fair and keep her as a customer, should I reorder her items and pay for them and have them sent to her again? That is what I am thinking. The kicker is that the address I sent it to is in her neighborhood, but she doesn't know who lives there.
Any suggestions?? It is my first big mistake and not one I will repeat any time soon, I can let you know that!
Any suggestions?? It is my first big mistake and not one I will repeat any time soon, I can let you know that!