Missing Online Activity Emails? Check Your IPT and Shipment Status!

[dannyzmom]

I have received 2 online orders in the last three days. I know this because they are showing up on my IPT and on my Incentive Tracker and on my Shipment Status page. But I have not received the Online Activity emails that usually alert me to these sales. Hmmm.....

 

[pamperedbecky]

I had an online order come in I'm assuming last night, so I'll see if I get the Online Activity email today. It usually comes late afternoon it seems. When the customer chooses not to leave their contact info, I wish there was a way we could tell if it was someone who just came straight to our website (such as a past customer) OR if it was generated through that zip code search thing on the main PC website. Do you know what I mean? I thought one way to differentiate between the two was that that "Online Activity" email would say how many leads came through the zip code finder of their website, but I swear I've received orders that way and it didn't say that's where it originated. I hope I'm making sense.

 

[Admin Greg]

This could be due to a technical issue with the email system, or it could be that the emails are being sent to your spam folder. It's also possible that the emails are being delayed and will arrive in your inbox at a later time. If you continue to experience issues with receiving online activity emails, you may want to contact the customer support team for further assistance.