New Online Activity Emails: Any Glitches or Errors?

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Discussion Overview

The thread discusses participants' experiences with the new "online activity" emails from Pampered Chef, focusing on the features and any potential glitches or errors encountered. Many participants express enthusiasm about the new format and features, while others share concerns or confusion regarding leads and order notifications.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, praises the new email format for being easier to read and informative about customer purchases and leads.
  • Another participant mentions enjoying the feature that tracks visits through the lead system, although they did not receive any orders from those visits.
  • Several participants share their excitement about receiving individual orders and inquire about the frequency of the emails.
  • One participant expresses confusion about the meaning of "leads" in the emails, noting a lack of specific information provided.
  • Another participant shares a positive experience of receiving leads that resulted in bookings and orders, highlighting the benefits of the new system.
  • Some participants discuss the challenges of having customers who prefer not to be contacted, expressing frustration over missed opportunities to thank them.
  • One participant recounts a significant order received without contact information, leading to confusion and a lack of follow-up options.
  • Several participants note discrepancies in the information received, suggesting potential glitches in the email notifications.

Areas of Agreement / Disagreement

Views differ regarding the clarity of the lead information provided in the emails, with some participants expressing satisfaction while others report confusion or glitches. No clear consensus emerges on the reliability of the email notifications.

Contextual Notes

Participants share personal experiences related to the new email notifications, focusing on their individual interactions with customers and the Pampered Chef system. The discussion reflects a mix of excitement and concern regarding the functionality of the new features.

Who May Find This Useful

Consultants interested in understanding the new online activity emails and sharing experiences related to customer interactions and lead management may find this discussion relevant.

dannyzmom
dannyzmom
Gold Member
Messages
9,271
Has anyone received an "online activity" email today? They re-did them and they look totally awesome!!
Much easier to read - yo ucan see exactly what the customer bought, how many leads have been sent to your page that day, any registry activity you have had - I am SO impressed!!!
 
I noticed that too today. I LOVE the feature about how many visits through the lead system. I supposedly had 3 within 24 hours, but no orders.:( Interesting feature though!!!
 
I actually got an individual order today! I like the new features, too, even though I'm not a director (YET!) and don't get HO leads. Are they going to send this every day?
 
cmdtrgd said:
I actually got an individual order today! I like the new features, too, even though I'm not a director (YET!) and don't get HO leads. Are they going to send this every day?
Click to expand...
As long as you have some type of activity on your website, you'll get an email every day. I LOVE getting those emails! Wait 'til you're a director....it's even better! :D
 
Mine said I had a lead, but I didnt get anything. Does that mean a lead "today".....
 
  • Thread starter
  • #6
Mine showed 3 leads...one placed a $45 order and another was interested in booking a show!! So, I called her and got an Oct date! Woo Hoo!
 
What did it say for the "lead"? Mine just says "Lead - 1" but there is no name or anything. I'm confused!
 
  • Thread starter
  • #8
Mine showed Lead -3
The a few moments later I received a HO Lead Email
 
Thanks - well this was a couple hours ago - maybe I just dont have the HO email yet....who knows! I'll be on the look out for it and let you know.
 
Are the leads those who fill out the contact me page?
 
  • Thread starter
  • #11
Leads are thsoe led to your site through the main Pampered Chef site
 
I was amazed to find out I sold about $145 combined to two different customers this month. They were both home office leads. I feel kind of funny because neither wants to be contacted so I have no way of saying thank you.

I really love being a Director!

Lisa
 
  • Thread starter
  • #13
ChefLisa said:
I was amazed to find out I sold about $145 combined to two different customers this month. They were both home office leads. I feel kind of funny because neither wants to be contacted so I have no way of saying thank you.

I really love being a Director!

Lisa
Click to expand...

Does't that just KILL you when they don't want to be contacted?!!? I sell about $200-$300 per month in online orders (registries are included in that) of people who want no contact and it makes me crazy (but I certainly am not complaining)!! When I get an order with contact info I always send them a TY and a 10% coupon.
 
I know I mentioned this before on another thread - but I had a "No Contact" for a $1,009 Personal order via my website!!! It drove me NUTS!! I didn't have a clue who she was. I still can't follow up with her - with a new fall catalog even. I contacted HO and they gave me some hints (ship to city) and we finally figured it out - we were doing a fundraiser that month and I wanted to make sure it was/wasn't supposed to go on that. If she would have submitted that as a show look how much FREE she could have received! Even the people I talked to at PC on the phone were like "She entered this as an individual order?!?!?!" We were all shocked when that came through but LOVED the commission!
Joanne
 
ChefinHarmony said:
I know I mentioned this before on another thread - but I had a "No Contact" for a $1,009 Personal order via my website!!! Joanne
Click to expand...
Oh my gosh!! That's incredible. What in the world did she order???
 
dannyzmom said:
Leads are thsoe led to your site through the main Pampered Chef site
Click to expand...
Correct me if I'm wrong, but I THINK they are only leads from when a customer clicks on "Shop Online" on the main PC website. It's not related to a request for a local consultant, which is how the HO leads are generated.

This tally we'll get for online activity is only from that "Shop Online" option.

How cool that you also got a HO lead for a booking! I LOVE those! I get at least one HO lead per month...most have been for bookings. Two have been for interest in the opportunity but the weird thing is they've totally fallen off the face of the earth. My last HO lead was just a couple weeks ago and it's for a PC wedding shower THIS weekend!:) Woo hoo!
 
I'm not a director, so don't get HO leads...
But- I think people are sometimes confused by the can we contact you button- I have had 2 family members who are very happy to hear from you cllick the do not contact button, because they think Pampered Chef will start bugging them directly.

My understanding is that PC does it's contacting through us (except for host notification of order shipping, etc). Is this correct? Why doesn't PC clarify on the website- maybe more people would be willing to share their info.\
koren
 
koren - email HO and let them know. sometimes it is planned by how the HO people percieve it, not how the public does.
 
Last edited:
email from home officeI got an email from home office on Friday saying there was activity in the past 24 hours on a wedding registry I have open. The person bought almost $50.00 worth of stuff but it still in not showing up on IPT or shipping status.
Is everyone elses showing up correct or is this another burp from home office?
 
I think I got one in error, too. I had someone order on a show through my website in July. The order they sent me as an Individual Order with the new email was the same person and the exact same order. You're not supposed to get notifications of the orders made on shows that way...the email says:Please note: This e-mail does not include Show orders placed online through your Personal Web Site. You may view Show orders through your Personal Web Site assistant.It also says to contact HO if the email was received in error. I don't want her to get charged twice, and I too am not seeing it on my IPT. Maybe it was a glitch?
 

Frequently Asked Questions

What should I do if I notice a glitch in the New Online Activity Emails?

If you notice a glitch in the New Online Activity Emails, first try refreshing your email or checking your spam folder. If the issue persists, document the specific problem and contact Pampered Chef's customer support for assistance.

Are there common errors that occur with New Online Activity Emails?

Yes, common errors can include emails not being received, incorrect information displayed, or links not functioning properly. If you encounter any of these issues, it's best to report them to customer support.

How can I ensure I receive all New Online Activity Emails without issues?

To ensure you receive all New Online Activity Emails, add Pampered Chef's email address to your contacts and check your email settings to make sure they are not being filtered into spam or junk folders.

What types of glitches have other consultants reported with these emails?

Other consultants have reported glitches such as delayed email delivery, missing attachments, and formatting issues. Keeping your software and email client updated can help minimize these problems.

Is there a way to provide feedback on the New Online Activity Emails?

Yes, you can provide feedback on the New Online Activity Emails by reaching out to Pampered Chef's customer support or using any feedback forms they may have available on their website or consultant portal.

You must log in or register to reply here.

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